Field Service Engineer - Los Angeles Region

Becton Dickinson Medical Devices•Sparks, NV

9h•Onsite

About The Position

Waters Corporation is seeking a highly motivated and technically proficient Field Service Engineer to provide on-site installation, maintenance, troubleshooting, and repair services for our advanced life science instrumentation and equipment across various client locations. This role ensures optimal performance and customer satisfaction with our cutting-edge technologies.

Requirements

Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related scientific/technical field preferred.
Minimum of 3-5 years of experience in field service engineering, preferably within the life sciences, biotechnology, or medical device industries.
Proven expertise in troubleshooting and repairing complex electromechanical and optical systems.
Strong understanding of electronics, pneumatics, fluidics, and software interfaces relevant to laboratory instrumentation.
Excellent analytical and problem-solving skills with a methodical approach to fault diagnosis.
Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly to diverse audiences.
Proficiency in using diagnostic software and tools.
Ability to work independently and manage time effectively in a field-based role.
Valid driver's license and a clean driving record are required.
Ability to lift and move equipment up to 50 lbs and work in various laboratory environments.
Fluency in English (written and spoken) is essential.

Responsibilities

Perform installations, calibrations, preventive maintenance, and complex repairs of sophisticated laboratory instruments, including but not limited to, liquid handlers, mass spectrometers, sequencers, and cell analyzers.
Diagnose and resolve technical issues quickly and efficiently, often under pressure, utilizing schematics, diagnostic tools, and technical manuals.
Provide comprehensive training to customers on the operation and basic maintenance of installed equipment.
Maintain accurate service records, including installation reports, service logs, and expense reports, through our CRM system.
Manage and maintain a spare parts inventory, ensuring availability for timely repairs.
Collaborate effectively with sales, technical support, and R&D teams to provide feedback on product performance and customer needs.
Adhere to all company safety protocols, quality standards, and regulatory guidelines (e.g., FDA, GMP).
Travel extensively, often on short notice, to customer sites within a designated region.
Develop and maintain strong customer relationships, acting as a primary technical point of contact.