Field Service Engineer - Imaging Systems (Field: Minneapolis, St Paul MN)

Philips•Minneapolis, MN

11d•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through technical expertise in installing, troubleshooting, servicing, and maintaining imaging equipment at customer sites. This is a field role based in the Minneapolis–St. Paul area. The position requires approximately 70% travel across the specified geography, with average daily driving time of 1–4 hours. Occasional overnight stays and travel by air or train may be required. The role may involve flexible hours, overtime, weekends, and on-call rotations, as well as working in office or home-office, remote, and hospital or healthcare environments. The engineer must safely work around radiation sources or radioactive materials and wear required personal protective equipment. Philips is a health technology company focused on improving access to quality healthcare. The company describes its purpose as helping improve the lives of others and emphasizes working together. Field roles are generally performed at customer or supplier locations rather than at the company's main facilities.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field- or hospital-based, or at least 3 years of experience in electromechanical industries.
Associate degree in electronics or an equivalent combination of education and experience.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Ability to meet the physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in office or home-office, remote, and hospital or healthcare settings and adhere to applicable requirements.
Ability to work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
Must have US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Must reside in or within commuting distance of Minneapolis or St. Paul, Minnesota.

Nice To Haves

Preferred experience with Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic X-ray (DXR) imaging equipment.
Bachelor of Science degree in Electrical Engineering (BSEE), Electrical Engineering Technology (BSEET), Mechanical Engineering (BSME), or Mechanical Engineering Technology (BSMET).

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
Understand customers' businesses and competitive environments, and generate service revenue.
Participate as a member of the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventative maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.