Field Service Engineer - Imaging Systems (Field: Minneapolis, St Paul MN)

Philips • Minneapolis, MN

12d • $29 - $45 • Onsite

About The Position

This field-based position is responsible for customer relationship management and providing technical service at customer sites. The Field Service Engineer installs, troubleshoots, services, and maintains imaging equipment, using technical knowledge to address customer needs and generate service revenue. The role requires approximately 70% travel across the assigned geography, with average daily driving of 1–4 hours; occasional overnight stays and air or train travel may be required. The employee must reside in or within commuting distance of Minneapolis or St. Paul, Minnesota, and have US work authorization without requiring current or future visa sponsorship.

The role involves working primarily at customer or supplier locations, including hospitals and other healthcare environments, as well as in an office, home office, or remote setting. The employee must be available for flexible hours based on business needs, including overtime, weekends, and on-call rotations, and safely work with radiation sources or radioactive materials while wearing required protective equipment.

Requirements

• At least 1 year of experience in a diagnostic imaging service environment, either field-based or hospital-based, or at least 3 years of experience in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Knowledge and use of necessary tools and test equipment.
• Associate degree in electronics or an equivalent combination of education and experience.
• Ability to successfully perform the minimum physical, cognitive, and environmental requirements of the Field Service position, with or without accommodation.
• Ability to work in an office/home office or remote setting and in a hospital/healthcare environment, adhering to applicable requirements.
• Ability to work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
• Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
• US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
• Residence in or within commuting distance of Minneapolis or St. Paul, Minnesota.

Nice To Haves

• Experience with Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic Xray (DXR) imaging equipment.
• Bachelor of Science in Electrical Engineering, Electrical Engineering Technology, Mechanical Engineering, or Mechanical Engineering Technology.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and resolving customer needs.
• Understand customers’ businesses and competitive environments and generate service revenue.
• Participate in the regional work team, improve team processes, identify training gaps, and seek opportunities to increase capability and capacity, including becoming qualified in multiple modalities and learning new tools.
• Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, site and service documentation, and related paperwork.
• Adhere to established training, quality, and safety requirements.
• Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
• Complete preventive maintenance, Field Change Orders, installations, and related tasks.
• Diagnose and resolve electronic, network, and mechanical problems.

Benefits

• Field service and lead generation incentive bonus plans.
• On-call pay.
• Company fleet/car.
• Training and advancement opportunities.
• Overtime eligibility.
• Comprehensive Philips Total Rewards benefits program, including generous PTO, a 401(k) with up to 7% match, HSA with company contribution, stock purchase plan, and education reimbursement.
• Other compensation may include an annual incentive plan, field service incentive bonus, sales commission, or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree