Regional Field Service Technician - Minneapolis/ St. Paul

Laitram•Midwest City, OK

5d•Onsite

About The Position

Intralox has a SERVICE+ Technician position serving Minnesota and Wisconsin, with Rochester, Minnesota, as the center of the territory. The technician provides technical service and support for low-tension polymer belting technology in conveyor applications, managing a territory with an approximately 400-mile (5- to 6-hour) radius. Some additional North American travel, including to Canada, is required but anticipated to be minimal beyond the regional travel pattern. The role involves approximately 70% travel, or 168 days away per year, typically visiting clusters of customer facilities for several days before returning home. Some locations may be close enough for same-day return. Periodic air travel is required, so reasonable access to a regional airport is needed. The ideal candidate has a strong mechanical background, technical and problem-solving skills, and an outgoing, customer-service-oriented approach. The technician builds relationships with maintenance managers and customers, collaborates with commercial account managers, and produces detailed customer-facing reports. As a technical resource, the technician supports proactive customer connections and reactive service needs, develops professional relationships with production plants, schedules visits, identifies opportunities, trains customers onsite, and responds promptly to customer issues. The role emphasizes food customers in a particular North American region. Intralox is a division of Laitram, L.L.C., offering conveyance solutions and services. The company reports a global workforce of over 3,000 employees in more than 20 countries and says it has delivered solutions for more than 50 years. Its stated principles include treating customers, employees, and suppliers with honesty, fairness, and respect; valuing ideas from any source; using trust as the foundation for work; and recognizing self-managed people as its greatest asset.

Requirements

High school diploma or equivalent.
At least two years of manufacturing, mechanical, or agricultural experience.
Strong mechanical background, ideally with processing or conveying equipment experience.
Ability to set priorities, use and coordinate resources, and manage visits from start to finish with little supervision.
Customer-service-oriented personality and approach.
Excellent English verbal and written communication skills.
Computer proficiency, including demonstrated experience with Microsoft products.
Ability to independently drive a service van to appointments, lodging, and other destinations.
Willingness to travel regionally to North American customer locations, including Canada, with no restriction on travel to Canada.
Approximately 70% travel, or 168 days away per year; most travel is expected within a five-hour drive of home, with some facilities close enough for same-day return.
Ability to occasionally lift up to 75 pounds.
Residence within the geographic territory borders; Rochester, Minnesota, is optimal, and Minneapolis, Minnesota; St. Paul, Minnesota; and Madison, Wisconsin, are also noted as locations inside the territory.
Reasonable access to a regional airport for periodic air travel.

Nice To Haves

Further education beyond a high school diploma or equivalent.
OSHA safety training certification.
Experience with processing or conveying equipment.

Responsibilities

Support and promote low-tension polymer conveyor belt applications.
Communicate effectively and build relationships with account managers and customers.
Support, coordinate, and perform belt installations at customer facilities.
Troubleshoot and correct problem installations or applications in the field.
Find solutions on the fly and determine and communicate opportunities.
Provide technical assistance and training to salespeople and customers remotely by phone, reports, and webcasts, and especially in person at customer facilities.
Inspect conveyors to gather detailed technical information on opportunities for improvement.
Communicate belt and conveyor recommendations verbally and in written reports.
Arrange and execute efficient travel on short notice, including nights and weekends.
Occasionally perform belt performance program calculations.
Maintain the professional appearance and safe operation of the service van and equipment.
Provide service primarily to food customers in a particular geographic region in North America.
Periodically travel by air.
Pursue self-evaluation and continuous improvement, striving to improve customer interactions.