Onsite Service Technician - St. Paul, MN

Xerox • St. Paul, MN

1d • $32,940 - $65,880 • Onsite

About The Position

Xerox is hiring an Onsite Service Technician for its Technical Services organization. In this hands-on, customer-facing role, the technician troubleshoots, maintains, and repairs customer equipment, helping ensure device availability and compliance with established Service Level Agreements (SLAs). The technician serves as an onsite customer contact, using electromechanical expertise and responsive customer service to deliver a high-quality experience.

Xerox provides structured new-hire and technical training, including training on Xerox equipment, electromechanical troubleshooting, and service procedures. The role includes clear expectations for service call volume, territory responsibilities, and customer satisfaction, along with ongoing opportunities to expand technical knowledge and develop a career within Xerox.

Requirements

• Electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics.
• Strong customer service, problem-solving, time management, and organizational skills.
• Ability to work independently, manage service priorities, and reliably meet customer commitments.
• Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday.
• Valid driver's license and current automobile insurance coverage meeting company-specified minimums.
• Ability to meet the company's motor vehicle safety standards.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair customer equipment using electrical and mechanical knowledge.
• Manage service calls and resolve equipment issues in accordance with customer SLAs.
• Serve as a primary customer contact for equipment maintenance, production support, and supply inventory needs.
• Communicate equipment status and availability to onsite customers and engage additional Xerox resources when required.
• Provide customer training on assigned products to improve end-user knowledge of equipment functionality.

Benefits

• Comprehensive medical, dental, and vision benefits
• Wellness credits
• Company contribution to a Health Savings Account
• 401(k) program with company matching
• Paid time off
• Paid holidays
• Personal days
• Technical training from certified instructors through instructor-led, online, and in-house learning
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed