Cash Operations Technician - St Paul, MN

CASH DEPOT LTD • Green Bay, WI

8d

About The Position

The Cash Operations Technician is responsible for cash operations and first-line maintenance for ATM and AirVac machines. The role provides cash and courier services, performs basic machine troubleshooting and maintenance, and coordinates work with the territory dispatcher. Technicians work independently with minimal supervision, follow security and safety procedures, maintain department performance standards, and assist with training other technicians as needed.

The position is full-time, with a stated schedule of four 10-hour shifts on Monday, Tuesday, Thursday, and Friday. The schedule may be flexible and could include a four- or five-day workweek. The work is performed while traveling in a van within an assigned territory and at customer locations, estimated to account for 50% of the shift. Technicians encounter weather conditions and use lifting equipment, hand tools, an iPad, and a cell phone.

Requirements

• High school degree or GED.
• Valid driver's license, clean driving record, and eligibility for coverage by the company's risk insurer.
• Ability to obtain and maintain a DOT Medical Examiner's Certificate (Federal Medical Certification).
• Ability to drive a vehicle for more than 50% of the shift.
• Ability to work safely while lifting and performing position-related tasks.
• Experience in troubleshooting or electromechanical work.
• Ability to follow the expectations in the Field Service Handbook.
• Excellent written and verbal communication skills with internal and external contacts.
• Organization, attention to detail, multitasking, critical thinking, accuracy, thoroughness, and problem-solving ability.
• Ability to adapt to workplace changes or changes in assigned duties.
• Ability to meet the physical demands described, including lifting and carrying items and operating lifting equipment.
• Ability to communicate with customers and coworkers, speak and hear, and complete written or typed reports.
• Vision abilities including near, distance, color, peripheral, and depth perception, and a normal sense of sound.

Responsibilities

• Provide cash and courier services to ATM and AirVac customers.
• Perform courier functions, including cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.
• Perform basic first-line maintenance, such as clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, applying software updates, and escalating issues to technical support.
• Partner with the territory dispatcher to complete dispatch requests as scheduled and requested.
• Complete tasks assigned by a supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and on time.
• Complete administrative paperwork accurately and on time.
• Maintain department metrics for efficiency, safety, first-time fix rate, and other company and customer standards.
• Assist other technicians and provide training or ride-along training as needed.
• Follow all security procedures and policies.
• Maintain a professional image and keep the vehicle professional in appearance.
• Maintain required inventory standards.
• Attend requested training in Wisconsin and maintain technical competencies for ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Work as a team player and perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED