Cash Operations Technician - St Paul, MN
About The Position
Responsible for cash operations and first-line maintenance for ATM and AirVac machines. The technician provides cash and courier services, performs scheduled service tasks, and supports customer equipment in the assigned territory. The role works independently with minimal supervision, maintains security and performance standards, and may assist with training other technicians. The position operates primarily in a traveling capacity in a van, with work at customer locations estimated to account for 50% of the shift. The role is full-time, with a stated schedule of four 10-hour shifts on Monday, Tuesday, Thursday, and Friday; the schedule may be flexible and could include a four- or five-day workweek.
Requirements
- High school degree or GED.
- Valid driver's license, clean driving record, and ability to be insured through the company's risk insurer.
- Ability to obtain and maintain a DOT Medical Examiner's Certificate (Federal Medical Certification).
- Ability to drive a vehicle for more than 50% of the shift.
- Ability to work safely while lifting and performing job-related tasks.
- Experience in troubleshooting or electromechanical work.
- Ability to follow the expectations set forth in the Field Service Handbook.
- Excellent written and verbal communication skills with internal and external contacts.
- Ability to be organized, detail-oriented, accurate, thorough, and capable of multitasking, critical thinking, and problem-solving.
- Ability to adapt to workplace changes or changes in assigned duties.
- Ability to meet the position's physical demands, including lifting and carrying equipment and materials, with lifting equipment where specified.
- Ability to speak and hear, and to write and/or type reports.
- Vision sufficient for near, distance, color, peripheral, and depth perception, and normal hearing.
Responsibilities
- Provide cash and courier services to ATM and AirVac customers.
- Perform courier functions, including cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.
- Perform basic first-line maintenance, including clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, completing software updates, and escalating issues to technical support.
- Partner with the territory dispatcher to complete dispatch requests as scheduled and requested.
- Complete tasks assigned by a supervisor or applicable Cash Depot staff.
- Communicate inventory and support requests to complete scheduled tasks accurately and on time.
- Complete administrative paperwork accurately and on time.
- Maintain department standards for efficiency, safety, first-time fix rate, and other relevant metrics.
- Assist other technicians and provide ride-along or other training as needed.
- Follow all security procedures and policies.
- Maintain a professional personal and vehicle image and maintain inventory standards.
- Attend training as requested in Wisconsin and maintain technical competencies in ATMs and Air Products.
- Identify and recommend efficiency improvements and operate as a team player.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
