Field Service Engineer III

Thermo Fisher Scientific • US - Arkansas - Remote, MI

3d • $33 - $49

About The Position

Thermo Fisher Scientific is seeking a highly skilled, self-motivated Field Service Engineer III to support its Bulk Elemental Analysis business. The role independently installs, maintains, troubleshoots, and repairs analytical instrumentation using optical emission spectroscopy (OES), X-ray fluorescence (XRF), and X-ray diffraction (XRD) technologies. These instruments support production optimization, product quality, and operational efficiency in industries including metals, cement, and other industrial applications.

The engineer serves as a trusted technical resource and primary service contact for assigned customers, providing advanced troubleshooting and responsive service while ensuring instrument reliability. The position independently manages field service activities and territory operations, supports customer training and service commitments, collaborates with internal technical and commercial teams, and contributes to continuous improvement. The role requires travel of 75–100% within an assigned territory and to other locations as business needs require, including overnight travel.

Requirements

• Minimum of 3 years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment; relevant military technical experience will be considered.
• Bachelor's degree in Science, Engineering, or a related technical field.
• Demonstrated experience troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment.
• Experience working independently in a customer-facing technical service environment.
• Strong technical troubleshooting and analytical problem-solving skills, including diagnosing complex equipment issues and implementing corrective actions.
• Working knowledge of electrical, electronic, mechanical, and computer-controlled instrumentation systems.
• Ability to interpret technical manuals, electrical schematics, service documentation, and diagnostic information.
• Strong customer service skills and ability to establish positive working relationships and communicate with technical and nontechnical audiences.
• Ability to work independently, exercise sound judgment, and resolve technical challenges with minimal supervision.
• Strong organizational and time management skills, including prioritizing multiple service requests across a geographically dispersed territory.
• Excellent written and verbal communication skills and ability to maintain accurate, timely service documentation.
• Proficiency with computers, Microsoft Office applications, and electronic service management or customer relationship management systems.
• Ability and willingness to learn new technologies, adapt to evolving business needs, and participate in ongoing technical development.
• Ability to collaborate effectively with customers, colleagues, and cross-functional teams.
• Ability and willingness to travel 75–100% within an assigned service territory and to other locations as business needs require, including overnight travel as necessary.
• Valid driver's license and driving record meeting company requirements.
• Ability to safely lift and carry up to 40 pounds on a regular basis.
• Ability to perform field service physical activities including standing, walking, bending, kneeling, crouching, reaching, pushing, pulling, and repetitive movements.
• Ability to work safely in laboratories, manufacturing facilities, and industrial production settings and follow applicable company and customer environmental, health, and safety procedures.

Nice To Haves

• Hands-on experience servicing OES, XRF, or XRD instrumentation.
• Experience supporting analytical instrumentation in industrial or production environments, including metals, mining, cement, or related industries.
• Experience troubleshooting complex systems involving electronics, mechanical components, vacuum systems, high-voltage components, or instrument control software.
• Experience providing technical guidance, training, or mentoring to customers or fellow service engineers.
• Familiarity with preventive maintenance programs, instrument calibration, root cause analysis, and technical service documentation.

Responsibilities

• Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations.
• Diagnose and resolve complex electrical, electronic, mechanical, and instrument-related issues using systematic troubleshooting methods and available technical resources.
• Perform preventive maintenance, instrument calibration, performance verification, and applicable qualification activities.
• Identify root causes of recurring technical issues and implement corrective actions to improve instrument reliability and minimize customer downtime.
• Manage technical escalations and collaborate with internal specialists to resolve challenging instrument issues.
• Maintain and expand technical knowledge of supported products, applications, and analytical technologies through training and professional development.
• Serve as the primary technical point of contact for assigned customers and establish trusted relationships through responsive, professional service.
• Communicate technical findings, service recommendations, and resolution plans to customers and internal stakeholders.
• Guide and train customers on proper instrument operation, routine maintenance, and applicable safety practices.
• Collaborate with Technical Support, Sales, Applications, and Engineering teams to address customer needs and improve the service experience.
• Identify opportunities to improve customer satisfaction, instrument performance, and service delivery.
• Independently manage assigned service activities, including scheduling, travel planning, customer communications, and prioritization of service requests.
• Respond to customer service needs in accordance with established service commitments and business priorities.
• Maintain accurate and timely service reports, technical documentation, parts usage, and customer records in designated service management systems.
• Manage assigned service parts, tools, and inventory for efficient field operations.
• Fulfill service contract commitments and contribute to operational objectives for responsiveness, service quality, productivity, and customer satisfaction.
• Perform service activities in accordance with company procedures, quality standards, and environmental, health, and safety requirements.
• Share troubleshooting knowledge, service best practices, and product expertise with colleagues; provide technical guidance, training, and mentoring to less-experienced Field Service Engineers as needed.
• Collaborate with Engineering, Product Support, and other internal teams to communicate recurring equipment issues, product performance concerns, and improvement opportunities.
• Participate in continuous improvement initiatives focused on service efficiency, technical knowledge sharing, and customer experience.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level