Field Service Engineer III, IOMS
About The Position
As part of Thermo Fisher Scientific, the Field Service Engineer III supports scientific research and innovation by providing expert installation, maintenance, troubleshooting, and repair services for analytical and microscopy equipment. The role serves customers at research institutions, universities, and industrial facilities, resolving complex equipment issues, conducting preventive maintenance, and training users to support optimal system performance. It is a remote, field-based position supporting customers across the Eastern U.S., in a territory spanning Massachusetts to Tennessee. Approximately 75% travel is expected within the territory; the posting also specifies the ability to travel 80%. Relocation assistance is not available. The role requires adherence to Good Manufacturing Practices (GMP) and safety standards, and may involve cleanroom and laboratory environments with personal protective equipment. Candidates must be legally authorized to work in the United States without current or future sponsorship, pass a comprehensive background check and drug screen, and hold a valid driver’s license. The position may be eligible for a variable annual bonus. The estimated hourly pay range for the position based in Tennessee is $36.42–$52.00.
Requirements
- Bachelor’s degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical field and 5+ years of experience installing, troubleshooting, repairing, and calibrating analytical instruments; alternatively, an advanced degree and 3+ years of that experience.
- Demonstrated expertise with complex electromechanical systems.
- Strong diagnostic, troubleshooting, and problem-solving abilities for hardware and software issues.
- Excellent interpersonal communication skills and the ability to build positive customer relationships.
- Ability to read and interpret technical documentation, schematics, and engineering drawings.
- Ability to work independently while maintaining strong team collaboration.
- Proficiency with Windows operating systems, networking, and standard business software.
- Ability to follow safety protocols and work in cleanroom environments when required.
- Physical ability to lift up to 50 lbs. and work in laboratory environments.
- Legally authorized to work in the United States without sponsorship now or in the future.
- Ability to pass a comprehensive background check and drug screen.
- Valid driver’s license and ability to travel 80%.
Nice To Haves
- Experience with High Resolution Mass Spec instruments.
- Experience mentoring and training others.
Responsibilities
- Install, perform preventive maintenance on, troubleshoot, and repair analytical and microscopy equipment at customer sites.
- Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
- Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
- Train and support customers in equipment operation, maintenance practices, and basic troubleshooting.
- Document field service activities, including installation and service work reports, and submit them on time through the required system.
- Assist Commercial Teams with technical information, training, and demonstrations.
- Manage territory activities, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
- Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.
- Respond to urgent customer needs as required.
- Follow safety protocols and work in cleanroom environments when required.
Benefits
- National medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance, and short- and long-term disability in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
- Potential eligibility for a variable annual bonus based on company, team, and/or individual performance results, in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
