FIELD SERVICE ENGINEER III

Southern States Machinery Inc•Mooresville, NC

About The Position

The Field Service Engineer III supports customers by installing new and used machinery, commissioning newly installed equipment, and providing maintenance and repair after installation. The role also supports trade shows as needed to help develop customer relationships. Work may include in-house loading, unloading, and repair of stock equipment, as well as setting up equipment for trade shows at the company’s premises or off site. The engineer troubleshoots and services electrical, hydraulic, pneumatic, and mechanical systems used to control modern machinery and associated equipment. The role includes demonstrating and teaching operators how to set up, program, and operate newly purchased machinery, along with applying skills in electrical troubleshooting, machine-shop work, mechanical assembly and diagnosis, hydraulic adjustment, and millwright tasks.

Requirements

Associate’s degree or technical degree preferred.
Five to seven years of experience preferred.
Experience training employees.
Prior experience in a role demonstrating knowledge of electrical, mechanical, hydraulic, and fabrication skills.
Valid driver’s license with a clean driving record.
Ability to travel frequently; overnight stays are necessary.
Good communication skills and the ability to deal tactfully, pleasantly, and professionally with a range of styles and behaviors.
Basic computer skills in Outlook and Microsoft Office.
Strong problem-solving and troubleshooting experience.
Ability to work under pressure and prioritize tasks to meet deadlines with minimal supervision.
Ability to drive or fly to customer sites.
Ability to stand, kneel, and bend for long periods while working on equipment.
Ability to lift up to 50 pounds periodically.
Ability to push and pull.
Ability to focus and plan trips across various locations.

Nice To Haves

Associate’s degree or technical degree.
Five to seven years of experience.

Responsibilities

Install new and used machinery.
Start up and commission newly installed machinery.
Troubleshoot electrical, hydraulic, pneumatic, and mechanical systems used to control machinery and associated equipment.
Repair and maintain machinery and associated equipment.
Demonstrate and teach operators how to set up, program, and operate newly purchased machinery.
Set up equipment for trade shows, both in-house and off site.
Load, unload, and repair stock equipment when working in-house.
Troubleshoot control circuits and diagnose component failures, including motors, coils, and fuses.
Perform control wiring and interface auxiliary equipment and devices.
Lay out, drill, and tap threaded holes; use precision measuring instruments such as calipers, micrometers, and dial indicators.
Assemble and align mechanical components and diagnose mechanical problems, including unusual noises.
Troubleshoot hydraulic problems and adjust hydraulic systems, pressures, and flows.
Perform precision leveling and shimming; operate a forklift and overhead crane, and perform basic rigging.
Perform other duties as assigned.