Field Service Engineer III (Southern Ohio)

Medtronic•USA-OH, OH

4d•$60,000 - $90,000

About The Position

Medtronic is hiring a Field Service Engineer III to support maintenance and repairs of the Mazor™ robotic guidance system and O-arm™ surgical imaging system in its Surgical Solutions Portfolio for spinal and cranial procedures. The role helps clinicians maintain access to these technologies by diagnosing problems and restoring systems, often under time pressure in clinical environments. It involves hands-on work with complex, high-value equipment and mechanical and electrical troubleshooting. The position covers Southern Ohio, Kentucky, and West Virginia. The engineer manages their own schedule and prioritizes service calls throughout the territory. Work may include traveling to hospitals, diagnosing component-level faults, implementing repairs, performing preventive maintenance, and working with clinical staff to understand issues and restore system functionality.

Requirements

High school diploma or equivalent.
At least 4 years of technician, clinical field service, or clinical customer support experience.

Nice To Haves

Reside in Southern Ohio.
Bachelor’s degree in bioengineering, engineering, or a technology field.
Previous experience as a technician or in field services within the medical device industry.
Experience with orthopedic anatomy, surgical protocol, and medical terminology.
Ability to troubleshoot using technical skills, creativity, and discipline.
Familiarity with commonly used test equipment, such as dosimeters, power supplies, DVMs, signal generators, and flow meters.
Ability to read and understand schematics and engineering drawings.
Familiarity with FDA 21 CFR and CGMP for medical devices.
Excellent analytical and communication skills, including the ability to explain complex technical issues clearly.
Responsive, action-oriented problem solving to resolve customer issues and meet customer requirements.
For a baccalaureate degree earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Responsibilities

Travel to customer sites as part of the local team to provide efficient repair and installation support to accounts in the assigned area.
Install, operate, maintain, repair, and modify designated equipment.
Perform maintenance and technical support on products, equipment, integrated systems, subsystems, and software at customer or field locations.
Analyze and evaluate products and their performance.
Troubleshoot and diagnose malfunctions to resolve problems promptly.
Support future product integrations by performing upgrades and configuration updates to existing and future imaging and navigation equipment.
Lead and participate in product technical repair and clinical-use training for domestic, international, and third-party staff.
Provide testing and validation support to the manufacturer's organization, as applicable.
Maintain accurate records of customer discussions and correspondence, assigned complaints, follow-up actions, root cause analysis, and final resolution in the complaint tracking system.
Perform preventive maintenance to reduce future disruptions.
Work directly with clinical staff to understand problems and restore functionality.

Benefits

Competitive salary and flexible benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.