Field Service Engineer (Ohio)

CUTERA INC•Brisbane, CA

4d•$80,000 - $100,000

About The Position

Cutera is seeking a passionate, driven Field Service Engineer to provide outstanding service to customers across a broad range of medical technologies, including sophisticated laser and optical delivery systems, radiofrequency devices, and CO2 devices. The role supports existing and new technologies and applications located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory. It works with sales, technical support, engineering, clinical, and marketing teams. The position is based in the Ohio territory and requires approximately 80% travel, including overnight trips. The Field Service Engineer is responsible for system operational quality, customer instruction on system operation and maintenance, and documenting service activities in compliance with FDA requirements. The role also contributes to troubleshooting and resolution of technical issues, customer care, service-contract revenue, and control of department material expenses and company costs.

Requirements

BS or AS in Electronics, Laser Technology, or equivalent field or military experience.
At least 4 years of experience in electronic system troubleshooting.
Strong electronics background and field experience.
Knowledge and understanding of optics, electronics, and mechanical principles.
Ability to troubleshoot electronic, optical, and mechanical assemblies to the component level.
Expert customer-service skills, a positive attitude, and the ability to communicate clearly and tactfully.
Ability to travel long distances on short notice.
Ability to schedule flights and rental cars to arrive promptly at different cities and customer locations.
Ability to cover occasional travel, lodging, and incidental expenses on a personal credit card; legitimate expenses are reimbursed through expense reports submitted twice monthly.
Ability to lift 50 lbs.
Demonstrated commitment to quality and a strong sense of teamwork.
Excellent communication skills.

Nice To Haves

Laser experience.

Responsibilities

Provide professional, courteous, prompt, and skilled technical service to Cutera customers.
Maintain the operational quality of systems and instruct customers on system operation and maintenance.
Document all service activities in compliance with FDA requirements.
Work closely with the dispatch call center group and other Field Service Engineers.
Manage the call schedule to best serve customer needs.
Develop resolutions to critical troubleshooting problems and resolve complex issues creatively and effectively.
Use interpersonal and technical skills to make customer interactions positive and memorable.
Work with the Area Sales Manager and direct manager to identify customers for upgrades, new purchases, contracts, and additional training.
Report error codes, recurring problems, and unusual troubleshooting solutions to the direct manager and R&D to help solve problems and contain expenses.
Flash-update software and firmware.
Act as the company liaison with customers on customer-care and technical matters involving in-house administrative and manufacturing personnel.
Promote service-contract revenue.
Submit RMAs, close calls, and submit expense reports in a timely manner.
Perform other duties as assigned.