Field Service Engineer II (Molecular)

Thermo Fisher Scientific • Durham, NC

5d

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you will help deliver excellent service for sophisticated analytical and scientific instruments. You will work with customers across research, industrial, and healthcare settings to install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. The role offers opportunities to work with advanced technology and contribute to scientific advancement and innovation.

Requirements

• Associate degree or equivalent experience; field service experience or military experience is preferred.
• Strong electronics and mechanical troubleshooting skills, including diagnosing issues to the component level.
• Excellent written and verbal customer service and communication skills.
• Strong organizational and time-management capabilities.
• Proficiency with Microsoft Office and service management software.
• Valid driver's license and ability to travel daily within an assigned territory, with up to 50% overnight travel.
• Physical ability to lift up to 50 pounds and work in various laboratory environments.
• English proficiency.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.
• Ability to respond to customer needs with short notice.
• Experience documenting service activities and preparing detailed reports.
• Demonstrated success in meeting customer satisfaction goals.

Nice To Haves

• Two years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Three to five years of hands-on experience as a Service Engineer, particularly with analytical instrumentation.
• Studies in electronics, engineering, physics, chemistry, or a related technical field.
• Relevant certifications.
• Hands-on experience with molecular instrumentation such as FTIR, Raman, or UV-Vis.
• Additional language skills.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide exceptional customer service to customers in research, industrial, and healthcare settings.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs, including at short notice.
• Meet customer satisfaction goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree