Field Service Engineer II (Molecular)

Thermo Fisher Scientific • Raleigh, NC

3d

About The Position

As a Field Service Engineer II at Thermo Fisher Scientific, you will help deliver excellent service for sophisticated analytical and scientific instruments. You will work with customers across research, industrial, and healthcare settings to install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. The position offers opportunities to work with advanced technology and contribute to scientific advancement and innovation.

Requirements

• Associate degree or equivalent experience; field service experience is preferred, or military experience.
• Strong electronics and mechanical troubleshooting skills, including the ability to diagnose issues to the component level.
• Excellent written and verbal customer service and communication skills.
• Strong organizational, time-management, and problem-solving abilities, with the capacity to work independently.
• Proficiency with Microsoft Office and service management software.
• Valid driver's license and ability to travel daily within an assigned territory, including up to 50% overnight travel.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English.
• Ability to respond to customer needs with short notice.
• Adherence to safety protocols and quality standards.
• Demonstrated success in meeting customer satisfaction goals.

Nice To Haves

• Two years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Three to five years of hands-on experience as a Service Engineer, particularly with analytical instrumentation.
• Study in electronics, engineering, physics, chemistry, or a related technical field.
• Additional relevant certifications.
• Hands-on experience with molecular instrumentation such as FTIR, Raman, or UV-Vis.
• Knowledge of additional languages.

Responsibilities

• Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments.
• Provide excellent customer service to customers in research, industrial, and healthcare settings.
• Train and support customers in equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs, including with short notice.
• Adhere to safety protocols, quality standards, and applicable Good Manufacturing Practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree