Field Service Engineer II - Semiconductor

Canon Careers•Hillsboro, OR

2d•Onsite

About The Position

The Field Service Engineer II provides onsite customer support for installation, repair, and maintenance of photolithography semiconductor equipment, primarily in Hillsboro, Oregon. The role supports equipment in a pre-production environment and helps enable new technology and process improvements. It involves working independently and with other technicians and engineers to maintain equipment, troubleshoot problems, minimize downtime, and support positive customer relationships. The position is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination or other COVID-19 measures. It requires full-time onsite presence at assigned worksites or territory on scheduled workdays, after-hours phone support, and flexibility to change work schedules, including a possible compressed workweek. Domestic and international travel may be required.

Requirements

High school diploma, GED, or equivalent experience.
Minimum 3 years of experience in a related field, such as semiconductor manufacturing equipment.
Hands-on mechanical skills.
Hands-on experience with electronic testing tools.
Ability to work on equipment independently and collaborate with other engineers as a team player in challenging situations.
Excellent troubleshooting, verbal communication, and written communication skills.
Ability to travel and work flexible schedules, including after-hours phone support and possible schedule changes or a compressed workweek.
Comfort working in a cleanroom for most of the day while wearing a full cleanroom suit, facemask, gloves, and safety glasses.
Valid driver's license and acceptable driving record; must comply with company safety guidelines and policies when driving for company business.
Ability to lift up to 30 pounds individually; assistance may be available for lifting over 30 pounds.
Ability to perform substantial standing, walking, typing, grasping, talking, and hearing, and occasional kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladders.
Close visual acuity, with or without corrective lenses, for extensive reading; inspecting small defects or parts; operating machines; using measurement devices; and assembling or fabricating parts at close range.
Legally authorized to work in the United States; applicants must reside in the United States at hire. The company will not pursue or support visa sponsorship.

Nice To Haves

Associate or bachelor's degree in a related field.
One to two years of related experience, such as an FSE or technician role at a semiconductor equipment company or a technical engineering position.
Knowledge of the Linux operating system for operating and troubleshooting the system.
Experience or knowledge in optics, lasers, software, robotics, precision mechanics, or chemicals.
Customer support experience.

Responsibilities

Check and maintain equipment within factory standard specifications.
Instruct customers in the operation and maintenance of system equipment.
Perform repair maintenance or unit replacement according to factory procedures, independently and with others.
Provide technical support and respond to customer questions about operating procedures, equipment malfunctions, and other technical issues to minimize equipment downtime and support positive customer relations.
Identify and report equipment errors and status updates related to performance issues to aid troubleshooting or maintenance.
Maintain accurate activity documentation and provide periodic reports.
Work with other field technicians to troubleshoot and service equipment.