Field Service Associate II-III (Semiconductor)

EBARA TECHNOLOGIES INCORPORATED•Boise, ID

6d•Onsite

About The Position

Under general supervision, the Field Service Associate performs service, repair, and installation of company products at client sites or service centers. The position may involve any aspect of product field support, including system hardware, software, and networking. The associate maintains customer equipment, diagnoses failures, documents service activity, and provides operational and maintenance support. The role also includes guiding and mentoring other field service associates, supporting service-center operations, and following company and customer safety policies.

Requirements

High school diploma, an Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.
Ability to lift 35 pounds unassisted from floor to waist level.
Ability to read and work from electrical and mechanical schematics and diagrams.
Ability to operate machinery and equipment associated with the essential job functions.
Ability to perform the essential functions in a cross-cultural, demanding, and dynamic environment without posing a direct threat to oneself, others, or property.
Ability to follow EBARA personnel policies and practices, including attendance and punctuality requirements.
Ability to work under pressure, meet multiple and sometimes competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
Working knowledge of mechanical skills.
Demonstrated ability to troubleshoot to the component level.
Working knowledge of MS Office, including Excel, Word, Outlook, and PowerPoint.
Ability to speak in front of groups.
Strong time-management skills; self-starter.
Demonstrated leadership and program-management skills.
Strong relationship-building skills and ability to collaborate effectively with colleagues and customers.
Demonstrated teamwork and organizational skills.
Excellent written and oral communication skills.
Provide verification of a good driving record if servicing customers off-site.

Nice To Haves

Four to ten years of work-related experience, preferably in the semiconductor industry.
Working knowledge of the principles of semiconductor and/or vacuum technology.
Strong customer-relations skills.

Responsibilities

Service equipment and products at customer sites or service centers, including contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
Interpret operation manuals to identify the root cause of tool failures.
Document preventive maintenance, downtime, issues, and time spent; prepare reports related to product movement and justification for on-site service.
Use customers’ systems proficiently.
Perform preventive maintenance with little supervision.
Order and expedite replacement products and notify customers or management when replacement is necessary.
Diagnose mechanical, hardware, software, and systems failures using maintenance checklists and protocols.
Determine cost-effective repairs or resolutions to minimize customer downtime.
Provide customers with technical support for operating and maintaining system tools and equipment.
Serve as a customer contact for technical and service-related problems.
Guide other field technicians and field service engineers.
Train and mentor Field Service Associates at levels I–III.
Assist with service-center operations and provide service support to other customer sites as needed.
Follow Finesse training requirements for parts usage and transactions.
Comply with EBARA safety policies and complete required safety training.
Maintain a clean and safe work environment in accordance with EBARA and customer safety policies.
Perform other duties as assigned.