Associate II, Field Service Engineering

Globus Medical•Colorado, CO

13d

About The Position

Globus Medical’s medical imaging, navigation and robotics division is seeking a Field Service Engineer based in Colorado or a surrounding state. The role provides on-site installation, preventive maintenance, troubleshooting, updates, and upgrades for Globus Medical products at customer locations, including hospitals. The position helps maintain product quality and compliance with company procedures, US FDA and international medical-device regulations, and ISO 13485 quality-system requirements. The Associate II supports customer phone inquiries and technical questions, documents customer reports, complaints, and problems, and works to ensure customer needs are met. The role requires a self-starter who can work independently without close supervision, manage time and schedules, and perform effectively in a challenging, fast-paced environment. The job also calls for enthusiasm, a positive and even-tempered manner, dependability, interpersonal skills, flexibility, and maturity.

Requirements

Bachelor’s degree; a science or engineering degree is preferred.
At least 5 years of experience as a Field Service Engineer in a technical customer-service or field-service role.
Knowledge of GMP and ISO requirements.
Proficiency with personal computers and MS Office.
Ability to make sound decisions that support the business and company policies.
Ability to travel on short notice and provide service within the assigned geography.
Ability to lift up to 50 pounds.

Nice To Haves

Experience in the medical device industry.
Service experience such as Clinical Services, Biomed, or Radiology, and understanding of healthcare capital equipment.
Knowledge of quality and/or reliability engineering.

Responsibilities

Coordinate, plan, implement, maintain, and service Globus Medical products while interfacing with internal and external customers.
Install Globus Medical products at customer sites in accordance with official installation procedures.
Perform site acceptance testing to demonstrate operational performance consistent with product specifications and formal test procedures.
Demonstrate system functionality to customer representatives and obtain documented evidence of their concurrence.
Respond to customer issues and complaints by diagnosing problems, replacing or repairing products, and demonstrating that reported problems have been resolved.
Perform on-site preventive maintenance at existing customer facilities.
Update existing products to resolve systemic issues and ensure optimal system functionality.
Upgrade existing products to enhance system capabilities and provide additional features.
Document customer feedback, issues, complaints, and unmet expectations in accordance with Globus procedures.
Document customer visits, including formal installation and system-functionality test reports, in accordance with Globus Medical procedures.
Participate in and help manage returned material authorization (RMA) processing.
Perform other duties as assigned.