Field Service Engineering Manager

Hitachi•Holland, MI

1d•Onsite

About The Position

The Field Service Engineering Manager leads a customer-focused engineering services team and oversees daily operations, resource planning, and service delivery to meet business and customer expectations for timing, quality, and cost. The role includes team leadership, coaching, training, utilization, and fostering a collaborative, high-performance culture. The manager owns the group’s P&L, budgets, revenue projections, and cost controls, using performance data to improve efficiency and drive continuous improvement. The role also builds customer relationships, supports quoting and sales initiatives, and works with internal stakeholders to improve products and services. The position is full-time, salaried, and onsite in Holland, Michigan, with limited travel of up to 35% potentially required.

Requirements

5–10 years of experience in customer management.
Strong verbal and written communication skills.
Experience working in a manufacturing environment.
Strong automation, mechanical, and electrical knowledge.
Proven record of successfully leading a team.
Intermediate proficiency in Microsoft Office Suite.

Nice To Haves

Experience in automation or robotics.
Experience in controls.
Intermediate proficiency in Microsoft Project.

Responsibilities

Plan, direct, organize, and control Engineering Services operations and related costs for a customer-focused organization.
Manage daily operations and plan the use of materials and human resources to meet customer requirements and business needs.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and identify cost reductions and program improvements.
Provide feedback to internal stakeholders to improve company products and services.
Communicate with customers about service and build processes related to timing, quality, and cost.
Drive process improvements to optimize organizational and work-area efficiency.
Review market analyses to identify customer needs and volume potential, and develop sales campaigns aligned with company goals.
Represent the company at trade association meetings to promote customer services.
Contribute to financial planning, including headcount, revenue projections, and expenditures.
Analyze and control organizational expenditures to meet budget requirements.
Coordinate with the Customer Service Business Development Manager and sales teams to achieve sales targets.
Communicate company policies and hold employees accountable to company expectations.
Set employee expectations and provide ongoing feedback and coaching, including during annual performance reviews.
Foster teamwork through leadership, positive attitude, encouragement, experience, and training.
Help team members achieve high performance in line with their skills and abilities.
Manage the group P&L and monitor related costs.
Manage the training budget and ensure the team is properly trained.
Maintain utilization in line with the established budget.
Develop and maintain relationships with existing and prospective customers.
Assist with quotes and develop solutions specific to customer needs.