Manager, Field Service Engineering

Doosan Corp • South Windsor, CT

4d • Onsite

About The Position

HyAxiom is seeking a Manager, Field Service Engineering to oversee strategic, tactical, and technical service and support for current and potential product customers while driving continuous business improvement. The role is responsible for trusted and timely customer support, spare parts management, service engineering, service contract execution, warranty control and administration, and effective field service for the company’s stationary fuel cell fleet. The manager leads the field service engineering team and coordinates activities, needs, and project or program progress across the Control Center, Sales, Engineering, Test, Supply Chain, Finance, and Quality departments. This position requires on-site work in South Windsor, Connecticut.

Requirements

• BA/BS degree with 10 or more years of experience, or MA/MS degree with 7 or more years of experience.
• Functional understanding of fuel cell technology and manufacturing.
• Budget development and control experience.
• Project management skills.
• Problem-solving skills.
• Negotiation skills.
• Collaboration skills.
• Effective customer relations management.
• Strong communication and organizational skills.
• Computer and IT skills.
• Continuous improvement focus and tool usage.
• Manufacturing or industrial work and leadership experience.
• Experience working and collaborating with Finance, Sales, and Materials.
• Multiple years of experience in a business or field service role.
• Experience with local, regional, national, and global customer support processes.

Nice To Haves

• A degree in Engineering, Science, or Technology is preferred.

Responsibilities

• Control service contracts and direct support services.
• Develop methods, guidelines, and policies to facilitate efficient, cost-effective, quality service delivery.
• Ensure customer issues are satisfactorily resolved, engaging engineering, manufacturing, and other teams as needed.
• Develop the budget and ensure budget targets are met.
• Pursue cost-containment initiatives and opportunities across the Service organization.
• Lead and develop the team, including staffing, training, engagement across functional disciplines, recognition of achievements, and alignment across multiple disciplines and work groups.
• Coordinate activities and project or program progress across the Control Center, Sales, Engineering, Test, Supply Chain, Finance, and Quality departments.
• Oversee spare parts management, service engineering, service contract execution, warranty control and administration, and field service of the stationary fuel cell fleet.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager