Field Service Associate I-II (Semiconductor)
About The Position
Under direct supervision, perform service, repair, and installation of company products at client sites or service centers. The role may involve any aspect of product field support, including system hardware, software, and networking. Candidates with backgrounds in HVAC, military technical roles, field service, electronics, mechanical systems, industrial equipment, or other technical industries are encouraged to apply. Service work includes contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. The associate diagnoses mechanical, hardware, software, and systems failures; interprets operating manuals and schematics; documents maintenance and service activity; and follows company and customer safety policies. The position requires the ability to lift 35 pounds unassisted and work effectively in a demanding, dynamic environment.
Requirements
- High school diploma, an Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.
- Ability to lift 35 pounds unassisted from floor to waist level.
- Ability to read and work from electrical and mechanical schematics and diagrams.
- Ability to perform the essential job functions, including operating associated machinery and equipment, in a cross-cultural, demanding, and dynamic environment.
- Ability to perform the essential functions without posing a direct threat of harm to oneself, others, or property.
- Ability to adhere to EBARA personnel policies and practices, including attendance and punctuality requirements.
- Ability to work under pressure, meet multiple and competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
- Ability to troubleshoot down to the component level.
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Strong time-management skills; self-starter.
- Strong relationship-building and collaboration skills with colleagues and customers.
- Teamwork and organizational skills; excellent written and oral communication skills.
- Provide verification of a good driving record if servicing customers off-site.
Nice To Haves
- Two to six years of work-related experience, preferably in the semiconductor industry.
- Working knowledge of mechanical skills.
- Working knowledge of semiconductor and/or vacuum technology principles.
- Strong customer relations skills.
- Experience speaking in front of groups.
- Demonstrated leadership and program-management skills.
Responsibilities
- Service equipment and products at customer sites or service centers, including contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
- Interpret operation manuals to determine the root cause of tool failures.
- Document preventive maintenance, downtime, issues, and time spent; prepare reports supporting product movement and the need for on-site service.
- Use customers’ systems proficiently.
- Perform preventive maintenance with little supervision.
- Order and expedite replacements, and notify customers or management when product replacement is necessary.
- Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
- Follow Finesse training requirements for maintenance-part usage and transactions.
- Comply with EBARA safety policies and complete required safety training.
- Maintain a clean and safe work environment in compliance with EBARA and customer safety policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
