Field Service Engineer I

Danaher•Boston, MA

12h•Remote

About The Position

The Field Service Engineer I supports Leica Biosystems customers by maintaining and repairing instruments that contribute to patient health and well-being. The role is part of the Service Organization, reports to the New England Regional Field Service Manager, and works remotely from home while covering Boston, Massachusetts, and surrounding areas. The engineer performs installation, preventive maintenance, troubleshooting, modification, and repair on assigned Leica Biosystems instruments to optimize performance and customer uptime. The role owns service execution in its territory, prioritizes customer needs, manages service activity, and delivers service in accordance with quality and regulatory requirements. It also involves proactive customer communication and collaboration with technical support, applications, commercial, and service team members. The position requires up to 90% travel by air and/or vehicle, including overnight stays. Travel is primarily domestic and may occasionally be international. The role includes lifting, moving, sliding, raising, or placing up to 50 pounds unassisted, as well as standing, walking, sitting, squatting, kneeling, using stairs, and reaching. The hourly compensation range is $34.00–$38.00, and the role is also eligible for bonus or incentive pay. Benefits offered to eligible employees include paid time off, medical, dental, and vision insurance, and a 401(k).

Requirements

Associate’s degree and at least 1 year of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
Ability to work in a field-based customer environment with strong organization, communication, and service ownership.
Valid driver’s license with an acceptable driving record.
Ability to travel up to 90% by air and/or vehicle, including overnight stays; travel is primarily domestic and may occasionally be international.
Ability to regularly lift, move, slide, raise, and/or place up to 50 pounds unassisted.
Ability to stand, walk for prolonged periods, and sit; squat and kneel; ascend and descend stairs; and reach with hands and arms.

Nice To Haves

Experience diagnosing and repairing medical devices, laboratory instrumentation, scientific equipment, or similar technical systems.
Field service experience in a laboratory, hospital, clinical, biomedical, or customer-facing technical environment.
Experience using service systems, CRM tools, or quality documentation processes.

Responsibilities

Install, perform preventive maintenance on, troubleshoot, modify, and repair assigned Leica Biosystems instruments to support optimal performance and customer uptime.
Own service execution in the assigned territory, including prioritizing customer needs and managing service activity.
Deliver service in accordance with Leica Biosystems quality and regulatory requirements.
Build customer relationships through proactive communication and technical expertise.
Collaborate with technical support, applications, commercial, and service team members to help customers meet operational and diagnostic objectives.