Field Service Engineer Apprentice

Block Imaging Parts & Service LLC•Orlando, FL

3d•$60,000 - $68,000

About The Position

The Field Service Engineer Apprentice assists with installing, maintaining, and repairing medical imaging equipment under the guidance of experienced Field Service Engineers. The role provides hands-on technical training, mentorship, structured learning, and field assignments to build practical skills for a career in field service engineering. Apprentices learn electronics, computer networking, x-ray theory, and x-ray equipment servicing; other modalities are not currently the program’s focus. Apprentices spend approximately four months working, learning, and training at Block Imaging’s headquarters in Holt, Michigan. Out-of-state candidates receive a housing allowance to help cover short-term accommodations before returning home. Local candidates residing within a 75-mile radius of Holt may also qualify for a housing allowance. The role involves frequent driving of 30% or more, including transporting and delivering parts and equipment, and requires meeting driver eligibility standards. The apprentice supports service work at customer locations, including performance evaluation, preventive maintenance, troubleshooting, calibration, installation, and repairs to OEM standards. The position also involves documenting work, helping train end users, communicating with management and teammates, representing the company professionally, and continuing to develop technical skills. Driving and vehicle operation are essential functions. Block Imaging describes its culture through its mission, “People Matter,” and values of Integrity, Honor, and Growth, with an approach of Together, Thoughtful, and Transparent. The position may require extended periods of standing, walking, and moving; frequent bending, stooping, kneeling, and reaching; lifting up to 75 pounds; manual handling of tools and components; sufficient vision and color perception for technical tasks; use of required personal protective equipment; and compliance with hospital safety requirements. Work may include driving for extended periods and exposure to machinery, noise, and hazardous materials. Reasonable accommodations may be available for essential job functions. Pay is $25 per hour during training. Once in the field, the stated base pay range is $60,000–$68,000. Pay may vary based on job-related knowledge, skills, and experience. Benefits include health, dental, and vision coverage; flexible spending and health savings accounts; paid time off and holiday pay; possible annual bonuses; a 401(k) plan with discretionary company matching; team member discounts; tuition assistance; employee referral bonuses; and paid parental leave following a qualified FMLA-approved leave.

Requirements

Strong mechanical skills and the ability to troubleshoot using critical thinking and initiative.
Ability to prioritize tasks, manage multiple assignments, meet deadlines, and maintain attention to detail.
Clear and professional verbal, written, and listening skills for interacting with customers, vendors, and team members.
Ability to work well with others, build positive relationships, and maintain a respectful, customer-focused approach.
Competence with Microsoft Office, diagnostic software, computer hardware, and accurate data entry and database management.
Ability to follow safety procedures and regulatory requirements.
Valid driver’s license and ability to meet driving-related compliance and company vehicle eligibility requirements; minimum age 21.
Minimum of one year of hands-on mechanical and/or electrical experience.
Demonstrated mechanical aptitude through work experience and/or relevant training.
Associate degree in a technical discipline such as electronics, mechanical engineering, computer technology, or a related field, or equivalent experience.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Equivalent military training or experience in a technical specialty may be considered.
Relevant technical training or work experience demonstrating mechanical aptitude.

Responsibilities

Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations.
Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards.
Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills.
Document service work accurately and help train end users on proper equipment operation and maintenance.
Communicate with management and team members, provide updates, report issues, and identify improvement opportunities.
Represent the company professionally on-site and maintain strong customer relationships.
Support continuous improvement by sharing field insights and pursuing ongoing learning in new technologies and repair methods.
Drive and operate vehicles as an essential function; frequently transport and deliver parts and equipment.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, starting on the first day of employment.
Two annual “People Matter” days for community volunteering.
Holiday pay.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company matching contribution up to 6%.
Financial planning tools and training.
Team member discounts and special deals.
Tuition assistance: reimbursement of 50% of eligible costs up to $1,000 per calendar year, increasing to $2,500 after two years of service.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Housing allowance for out-of-state candidates during training; local candidates within 75 miles of Holt, Michigan may also qualify.