Field Service Engineer Apprentice

Block Imaging Parts & Service LLC•Philadelphia, PA

2d•$60,000 - $68,000

About The Position

The Field Service Engineer Apprentice assists with installation, maintenance, and repair of medical imaging equipment under the guidance of experienced Field Service Engineers. The apprentice receives hands-on technical training and mentorship through structured learning programs and field assignments, developing practical skills for a career in field service engineering. Training focuses on electronics, computer networking, x-ray theory, hands-on x-ray equipment training, and supervised field work; other modalities are not a current focus. Apprentices spend approximately four months working, learning, and training at Block Imaging’s headquarters in Holt, Michigan. Out-of-state candidates receive a housing allowance to help cover short-term accommodations until they return home. Local candidates within a 75-mile radius of Holt may also qualify for a housing allowance. The role involves frequent driving (30% or more), transporting and delivering parts and equipment, and working at customer locations, including healthcare facilities. Training pay is $25 per hour. Once in the field, the base pay range is $60,000–$68,000. Pay may vary based on job-related knowledge, skills, and experience. The role supports Block Imaging’s mission of “People Matter” and its values of Integrity, Honor, and Growth, with an approach described as Together, Thoughtful, and Transparent.

Requirements

At least one year of hands-on mechanical and/or electrical experience.
Demonstrated mechanical aptitude through work experience and/or relevant training.
Associate degree in a technical discipline such as electronics, mechanical engineering, computer technology, or a related field, or equivalent experience.
Strong mechanical skills and the ability to troubleshoot using critical thinking and initiative.
Ability to prioritize tasks, manage multiple assignments, meet deadlines, and maintain attention to detail.
Clear and professional verbal, written, and listening skills for interacting with customers, vendors, and team members.
Ability to work well with others, build positive relationships, and maintain a respectful, customer-focused approach.
Competence with Microsoft Office, diagnostic software, computer hardware, and accurate data entry and database management.
Ability to follow safety procedures and regulatory requirements.
Valid driver’s license and ability to meet driving-related compliance standards and driver eligibility requirements; minimum age 21.
Ability to meet the physical and environmental requirements of the role, with or without reasonable accommodation, including standing and moving for extended periods, frequent bending, stooping, kneeling and reaching, lifting up to 75 pounds, manual dexterity, visual acuity and color perception, clear communication and documentation, wearing required PPE, complying with hospital health and safety requirements, and safely operating vehicles in varied conditions.

Nice To Haves

Equivalent military training or experience in a technical specialty may be considered.
Local candidates residing within a 75-mile radius of Holt, Michigan may qualify for a housing allowance.

Responsibilities

Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations.
Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards.
Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills.
Document service work accurately and help train end users on proper equipment operation and maintenance.
Communicate with management and team members, provide updates, report issues, and identify opportunities for improvement.
Represent the company professionally on-site and maintain strong customer relationships.
Share field insights and pursue ongoing learning in new technologies and repair methods.
Drive and operate vehicles as an essential function of the role.
Load, transport, and deliver parts and equipment.
Perform other duties as assigned.

Benefits

Housing allowance for out-of-state candidates to help cover short-term accommodations during training; local candidates within 75 miles of Holt, Michigan may also qualify.
Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, starting on the first day of employment.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company match of up to 6%.
Access to financial planning tools and training.
Team member discounts and special deals.
Tuition assistance reimbursing 50% of eligible costs, up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Holiday pay.