Field Service Engineer Apprentice

Block Imaging Parts & Service•Philadelphia, PA

About The Position

The Field Service Engineer Apprentice assists with installing, maintaining, and repairing medical imaging equipment under the guidance of experienced Field Service Engineers. The role combines hands-on technical training, mentorship, structured learning, and field assignments to build the skills needed for a career in field service engineering. Apprentices focus on electronics, computer networking, x-ray theory, hands-on x-ray equipment training, and supervised field work; other modalities are not a focus of the program at this time. The apprenticeship includes approximately four months of training at Block Imaging’s headquarters in Holt, Michigan. Out-of-state candidates receive a housing allowance to help cover short-term accommodations until returning home. Local candidates within 75 miles of Holt may also qualify for a housing allowance. The role involves frequent driving, transporting and delivering parts or equipment, and working at customer locations and in varied service environments. The apprentice is expected to support Block Imaging’s mission of “People Matter” and its values of Integrity, Honor, and Growth, while working in a manner that is Together, Thoughtful, and Transparent. The position requires professional customer interaction, accurate service documentation, adherence to safety and hospital requirements, and the ability to perform essential functions with or without reasonable accommodation. Training pay is $25 per hour. The stated base pay range once in the field is $60,000–$68,000; pay may vary based on job-related knowledge, skills, and experience. Block Imaging offers health and wellness benefits, paid time off, holiday pay, and other benefits.

Requirements

Minimum of one year of hands-on mechanical and/or electrical experience.
Demonstrated mechanical aptitude through work experience and/or relevant training.
Associate degree in a technical discipline such as electronics, mechanical engineering, computer technology, or a related field, or equivalent experience.
Strong mechanical skills and ability to troubleshoot using critical thinking and initiative.
Ability to prioritize tasks, manage multiple assignments, meet deadlines, and maintain attention to detail.
Clear and professional verbal, written, and listening skills for interacting with customers, vendors, and team members.
Ability to work well with others, build positive relationships, and maintain a respectful, customer-focused approach.
Competence with Microsoft Office, diagnostic software, computer hardware, and accurate data entry/database management.
Ability to follow safety procedures and regulatory requirements, maintain a valid driver’s license, and meet driving-related compliance standards.
Meet driver eligibility requirements; minimum age 21, subject to company vehicle policy.
Ability to stand, walk, and move throughout varied work environments for extended periods; frequently bend, stoop, kneel, and reach.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with facility staff and document service activities accurately and efficiently.
Ability to wear required personal protective equipment and comply with hospital health and safety requirements.
Ability to safely operate and enter or exit vehicles, drive for extended periods, and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.

Nice To Haves

Equivalent military training or experience in a technical specialty may be considered.
Technical training or experience relevant to electronics, mechanical engineering, computer technology, or a related field.

Responsibilities

Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations.
Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards.
Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills.
Document service work accurately and help train end users on proper equipment operation and maintenance.
Communicate with management and team members, provide updates, report issues, and identify improvement opportunities.
Represent the company professionally on-site and maintain strong customer relationships.
Share field insights and pursue ongoing learning in new technologies and repair methods.
Drive and operate vehicles as an essential function of the role; load, transport, and deliver parts or equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, beginning on their first day.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) retirement investment plan with a discretionary company matching contribution of up to 6%.
Financial planning tools and training.
Team Member Perks Program with discounts and special deals.
Tuition assistance: reimbursement of 50% of eligible costs up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Holiday pay.
Housing allowance for out-of-state candidates during the training period; local candidates within 75 miles of Holt, Michigan may also qualify.
Health and wellness benefits.