Field Service Engineer 2 - Detroit Metro

GE HealthCare

3d•Remote

About The Position

GE HealthCare is a global medical technology and digital solutions innovator focused on creating a world where healthcare has no limits. The Field Service Engineer performs preventative maintenance, troubleshooting, repairs, and installations on medical imaging equipment, working independently on moderately complex service needs and leading installations in one or more equipment modalities. The role is responsible for delivering service excellence and driving customer satisfaction. The engineer owns customer issues from dispatch or identification through resolution, maintains timely communication and follow-up, and collaborates with customers, sales teams, and other service colleagues. The position also supports service revenue growth by identifying value-added services and follows company policies, hospital protocols, and regulatory requirements, including documenting work performed and ordering parts. The position is remote and covers the Detroit Metro area. The employee must be available after hours and/or work a rotating on-call schedule that includes weekends. Relocation assistance is provided. GE HealthCare does not sponsor employment visas for this role.

Requirements

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment; or a high school diploma/GED and 6 years of relevant experience.
Technical capabilities in imaging equipment, including troubleshooting, repair, and installation.
Valid driver's license that must be maintained.
Experience with web applications and Microsoft suite products.
Legal authorization to work in the United States.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends.
Demonstrated ability to manage multiple competing priorities while maintaining customer satisfaction.

Nice To Haves

Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and demonstrate good hand and finger dexterity.

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment in hospitals or healthcare systems.
Troubleshoot equipment and perform service repairs and installations of moderate complexity.
Lead communications with customers and act as an escalation point for customer concerns, including installation issues.
Own customer issues from dispatch or issue identification through resolution.
Engage proactively with team members to identify appropriate customer solutions.
Lead installations, validations, maintenance, and service repairs on designated equipment.
Use customer knowledge and relationships to support contract and on-demand service revenue growth.
Maintain customer relationships and provide timely communication, resolution, and follow-up to support satisfaction.
Follow company policies, procedures, and hospital protocols to meet regulatory and compliance requirements.
Document work performed daily, including debriefing, metrics, and parts ordering.
Partner with customers and/or the sales team to recommend value-added services that improve customer operations.
Use the GE HealthCare escalation process as needed and work with regional and national support teams to define and implement corrective action plans.