Field Service Coordinator
About The Position
Bayer Built Woodworks is a family-owned Minnesota manufacturer and distributor of interior and exterior doors, millwork, and stair systems, serving the Midwest. The Field Service Coordinator completes field service requests to repair products with defects or warranty issues and helps ensure customer satisfaction with Bayer Built products and services. The role schedules field service work and millwork repairs, travels within Bayer Built territories to perform warranty work, and repairs interior and exterior door issues. It also involves gathering and inspecting products, coordinating paperwork and customer appointments, following up with production and quality contacts on identified issues, preparing customer credit paperwork, and identifying vendor chargebacks. The position also tracks and reports completed work and analyzes issues.
Requirements
- Understanding of Bayer Built Woodworks products.
- Attention to detail.
- Valid driver's license and clean driving record.
- Willingness to travel in rural and metro areas.
- Ability to work independently.
- High school diploma.
- Finished carpenter experience.
- Experience working with Bayer Built products.
- Skilled craftsmanship.
- Excellent communication skills.
Responsibilities
- Schedule field service work and repairs of millwork products.
- Travel to Bayer Built territories to complete warranty work.
- Repair interior and exterior door issues in the field.
- Coordinate paperwork and schedule appointments with customers.
- Gather and inspect products.
- Follow up with production team leaders regarding identified issues.
- Complete necessary credit paperwork for customers.
- Follow up with internal contacts to identify product concerns.
- Identify chargebacks to vendors.
- Track and report completed types of work using a computer and analyze issues.
- Follow up with Quality Control or the Team Leader.
Benefits
- Health insurance
- Dental insurance
- Team Member Life Insurance and Dependent Life Insurance
- Short- and long-term disability
- 401(k) and 401(k) matching
- Paid vacation and ESST time
- Holiday pay
- Minnesota Paid Family & Medical Leave
- Hospital indemnity, accident, and critical illness insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
