Field Service Coordinator
Nelbud•Columbus, OH
•Onsite
About The Position
NELBUD is seeking a detail-oriented Field Service Coordinator to manage technician scheduling, customer communication, and daily service operations across the Columbus, Cincinnati, and Louisville region. The coordinator serves as a key connection between customers, field technicians, and the operations team, coordinating service appointments and ensuring completed jobs are documented and processed. The role is in-office in Columbus, Ohio, and pays $21.00 per hour.
Requirements
- High school diploma or GED.
- Strong organizational skills and excellent attention to detail.
- Excellent communication and customer service skills.
- Ability to multitask, prioritize deadlines, and adapt to changing schedules.
- Comfortable using computers, scheduling systems, and business software.
- Ability to learn new technology and internal processes.
Nice To Haves
- Six months of related experience or training preferred; equivalent combinations of education and experience are considered.
- Experience in field service dispatch, technician scheduling, service coordination, or operations within HVAC, plumbing, electrical, facilities maintenance, or similar industries.
Responsibilities
- Coordinate technician schedules, service appointments, and recurring maintenance across multiple locations.
- Confirm service appointments and communicate scheduling changes with customers and field teams.
- Manage incoming calls, respond to customer inquiries, and help resolve service-related concerns.
- Maintain accurate customer records, service frequencies, and scheduling information in company systems.
- Review technician service notes and documentation for accuracy and completeness.
- Process completed service jobs for invoicing and follow up on outstanding service items.
- Monitor daily service activity, identify scheduling conflicts, and prioritize urgent requests.
- Prepare scheduling updates, service reports, and operational documentation.
- Collaborate with field technicians and internal teams to keep service operations running efficiently.
Benefits
- Opportunities for career growth and advancement
- Generous paid time off and eight observed holidays
- Health, dental, vision, and life insurance
- Ongoing training and professional development
- Pay On Demand benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
