Field Service Coordinator/Manager

Hugg & Hall • Jonesboro, AR

17h • Onsite

About The Position

Hugg & Hall Equipment Company is hiring a Field Service Coordinator Manager to lead a team of field technicians. The role combines hands-on field service experience with management and dispatch responsibilities. It is based at the company’s new Glenpool, Oklahoma branch and provides leadership across multiple branches.

The coordinator/manager manages, dispatches, and supports field technicians; provides real-time troubleshooting assistance using technical expertise; and coordinates with other departments and locations on parts orders, rental department support, and service repairs. The role also includes interviewing, hiring, and mentoring service technicians.

The position works in an indoor office environment with a controlled climate. It involves extended periods sitting at a computer desk, using a keyboard and reading a screen, as well as frequent verbal and written communication. Hugg & Hall states that it places safety first. Initial hire requires passing a pre-employment background check, drug test, and driving record check.

Requirements

• Two to three years of experience as a field service technician in the agricultural, construction, or material handling equipment industries.
• High school diploma or equivalent.
• Proven experience as a service technician or mechanic in the agricultural, construction, or material handling equipment industries.
• Prior experience in a dispatch role.
• Advanced mechanical aptitude.
• Ability to multitask, prioritize, and solve complex problems in a fast-paced environment.
• Professional demeanor and a safety-first mentality.
• Excellent computer skills.
• Pass the required pre-employment background check, drug test, and driving record check.

Nice To Haves

• Aerial equipment experience.

Responsibilities

• Manage, dispatch, and support a team of field technicians.
• Use technical expertise to provide real-time troubleshooting assistance on repair jobs.
• Coordinate with multiple departments and locations on parts orders, rental department support, and service repairs.
• Interview, hire, and mentor new service technicians.

Benefits

• Competitive pay.
• Quarterly incentives and bonus programs.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) retirement plan with company match.
• Generous paid time off plan.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED