Field Service Apprentice, Mechatronic

Heidelberg USA Inc • Village of Newark, NY

2d

About The Position

Heidelberg USA is hiring a Mechanical/Electrical apprentice for the Long Island area, with the listed location in New York City, NY. The apprentice will learn to troubleshoot, repair, install, and maintain industrial printing machines and equipment while working alongside Field Service Personnel. The role applies hands-on mechanical and electrical skills in an operational environment and requires extensive travel, flexibility, and a 24–36 month commitment. The apprenticeship may last three years, with the potential to advance or graduate sooner. Successful completion can lead to a functional Field Service Representative role.

The program offers training on advanced Heidelberg equipment, a starting base salary of $50,000, paid travel expenses, a $61 per diem, and full employee benefits during the first year. Income may increase after successful completion of qualifications during the program. Most service work takes place at customer sites, so regular attendance and timeliness are expected. Overtime or weekend work may at times be critical to success.

Heidelberg states that it will make reasonable accommodations under the Americans with Disabilities Act and provides a workplace intended to comply with applicable OSHA standards. The company also describes its equal employment opportunity and pay transparency policies.

Requirements

• Ability to travel approximately 80–100% of the time during the apprenticeship program.
• Commitment to the program for 24–36 months.
• Mechanical, electrical, mechatronics, robotics, or related knowledge or background.
• Mechanical aptitude and enjoyment of hands-on work.
• Electrical knowledge.
• Basic mechanical/electrical troubleshooting ability; knowledge does not need to be specific to printing equipment.
• Basic computer skills.
• Must be at least 21 years old due to travel and car policy.
• Strong computer skills, including Word, Excel, and Outlook.
• Strong analytical skills.
• Effective written and verbal communication skills, including the ability to interact with people at all organizational levels, internally and externally.
• Ability to analyze complex situations and reach sound conclusions.
• High school diploma or equivalent.
• One year of experience with hand tools.

Nice To Haves

• One year of electrical experience.

Responsibilities

• Learn and apply concepts and theories related to mechanical and electrical processes in an operational environment.
• Work with and assist Field Service Personnel with installation and maintenance of Heidelberg equipment at customer sites and Heidelberg facilities.
• Provide customer service by understanding customers’ equipment needs and explaining what is required to restore equipment to operation.
• Attend service assignments regularly and arrive on time, particularly because most work is performed at customer sites.
• Work as a mechanical/electrical apprentice specializing in printing press equipment.
• Troubleshoot and repair industrial printing machines as part of the apprenticeship.

Benefits

• Starting base salary of $50,000.
• Paid travel expenses.
• $61 per diem.
• Full employee benefits during the first year.
• Potential for income growth after successful completion of program qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED