Field Service Technician, Sheetfed Mechatronic

Heidelberg USA • Detroit, MI

2d • Onsite

About The Position

The Field Service Technician – Sheetfed, Mechatronic installs, troubleshoots, diagnoses, and repairs Heidelberg Sheetfed printing equipment. The technician addresses electrical and mechanical issues, performs preventative maintenance, supports equipment installations and relocations, and helps ensure safe, efficient operation and print quality. The role also includes training customers on equipment operation, maintenance, and basic troubleshooting.

Technicians take ownership of service assignments and coordinate with riggers, installation teams, other technicians, customers, and the technical helpdesk. They maintain service records and complete related administrative tasks. The position requires travel to customer sites, covering the Central Region and potentially beyond; travel is required 67–100%. A company vehicle is provided. When travel goes beyond the assigned geographic area, airfare, lodging, rental car, and per diem expenses are covered. Professional, consistent, and proactive customer service is expected.

Requirements

• Technical training or experience in industrial electrical work, mechanical maintenance, or automated equipment repair.
• Experience troubleshooting industrial machinery or manufacturing equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
• Strong mechanical and electrical aptitude, including the ability to diagnose equipment issues in the field.
• Ability to work independently while managing service assignments and customer expectations.
• Strong communication and customer service skills.
• Valid driver’s license and ability to travel to customer locations.

Nice To Haves

• Experience with printing equipment, Sheetfed presses, or similar industrial machinery.
• Knowledge of PLC-controlled systems, sensors, drives, and machine control interfaces.
• Experience with precision mechanical adjustments, drive systems, bearings, and rollers.
• Field service or technical support experience in a manufacturing or industrial environment.
• Prior experience performing equipment installation or commissioning.

Responsibilities

• Troubleshoot, diagnose, and repair electrical and mechanical issues on Heidelberg Sheetfed printing equipment.
• Perform preventative maintenance and service work under charge-service, service-contract, and warranty agreements.
• Interpret electrical schematics, wiring diagrams, and mechanical drawings to identify faults and complete repairs.
• Inspect, adjust, and maintain mechanical components to support equipment performance and print quality.
• Install and support new or used equipment with qualified riggers and installation teams, including customer-requested relocations.
• Conduct scheduled SS36 10-, 20-, 30-, and annual equipment inspections, completing required documentation and photographs.
• Maintain accurate service documentation to track equipment performance and protect Heidelberg and customer equipment investments.
• Train customers on equipment operation, preventative maintenance, and basic troubleshooting.
• Demonstrate the value of Heidelberg service and identify opportunities for additional service or parts support, including APS and car stock sales.
• Maintain product knowledge and communicate effectively with customers and internal teams.
• Complete administrative responsibilities on time, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and company vehicle maintenance.

Benefits

• Medical, dental, and vision coverage eligibility from day 1.
• Short- and long-term disability coverage.
• 401(k) plan with employer match.
• Life insurance coverage.
• Vacation, sick, and personal time off.
• 12 company holidays.
• 4 floating holidays.
• Company vehicle.
• Airfare, lodging, rental car, and per diem expenses for travel beyond the assigned geographic area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed