Associate Mechatronic Field Engineer

FANUC America Corporation•Huntersville, NC

10d•$53,000 - $85,000•Onsite

About The Position

The Associate Mechatronic Field Engineer provides onsite repair, troubleshooting, and maintenance services for CNCs and related peripheral equipment. The role supports customers throughout South Carolina, North Carolina, and Eastern Virginia, and is ideally based in or near Spartanburg, South Carolina. The position reports to a Manager based in Huntersville, North Carolina. The engineer provides service for CNC, servo, spindle drive, and motor products, investigates customer complaints, and works to identify equipment problems and solutions. The role includes ongoing supervision, on-the-job and classroom training, self-study, customer service, inventory control, and accurate and timely service paperwork. Travel to customer sites is expected for 80%–90% of the role, with overnight travel approximately two or three nights per month. Air travel may also be required for customer visits, training, or meetings. FANUC America describes a commitment to employee growth, advancement, knowledge and skill development, and recognition. The position offers a stated pay range of $53,000–$85,000 per year, based on salary and other compensation that may include bonuses and profit sharing. Sponsorship is not provided.

Requirements

High school diploma or GED.
Proven customer-support experience, preferably in a technical customer-facing role or field service environment.
Familiarity with common electrical components, including relays, circuit breakers, sensors, and motors.
Strong diagnostic and problem-solving skills for identifying and resolving equipment issues.
Ability to analyze problems, select preliminary solutions, and adapt approaches as needed.
Ability to learn quickly and apply new concepts in changing technical environments.
Excellent written and verbal communication skills.
Strong troubleshooting and diagnostic skills in CNC systems and related equipment.
Ability to travel 80%–90% to customer sites.
Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area.
Ability to transport parts and materials weighing up to 75 pounds.

Nice To Haves

Associate’s or bachelor’s degree in electronics or mechatronics.
Technical trade school graduate.
Relevant work experience in a related field.
At least two years of experience in a technical customer-focused or field service environment.

Responsibilities

Provide maintenance and troubleshooting service for CNCs, servo, spindle drive, and motor products, handling common products and problems without assistance.
Investigate customer complaints and analyze problems to determine their causes.
Operate with consistent support from a Supervisor or Manager.
Participate in on-the-job training and classroom instruction.
Promote the company goal of exceeding customer expectations and develop customer-service skills.
Report quality problems to the appropriate manager.
Control inventory as assigned.
Learn service operations, procedures, and policies, including submitting required paperwork accurately and on time.
Develop technical knowledge through self-study, on-the-job training, and company training.
Travel to customer sites across the assigned service area and by airplane as needed for customer locations, training, or meetings.
Maintain tools and equipment and transport parts and materials to customer locations.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement program
Life insurance
Short-term and long-term disability plans
Tuition reimbursement
Wellness program
Flexible spending accounts
Employee assistance program
Flexible benefit dollars
Holiday and vacation program
Paid holidays
Opportunities for advancement, knowledge and skill development, and recognition of individual achievements