Field Service Technician, Sheetfed Mechatronic

Heidelberg USA Inc • Detroit, MI

2d • $30 - $35

About The Position

The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, diagnosing, and repairing Heidelberg Sheetfed printing equipment. The role supports customers by resolving electrical and mechanical issues so equipment operates safely and efficiently, and by providing training on equipment operation, maintenance, and basic troubleshooting.

Technicians take ownership of service assignments and collaborate with installation teams, riggers, fellow technicians, and the technical helpdesk to resolve issues and complete installations. The position requires a strong working knowledge of industrial mechanical systems, electrical controls, and machine operation, as well as on-site service and technical support at customer locations. Travel is required 67–100% and covers the Central Region, but may extend beyond it. A company vehicle is provided; airfare, lodging, rental car, and per diem expenses are covered for travel beyond the assigned geographic area.

The position is based in Detroit, MI and Ann Arbor, MI, and pays $30 to $35 per hour. Delivering professional, consistent, and proactive customer service is a key expectation.

Requirements

• Technical training or experience in industrial electrical work, mechanical maintenance, or automated equipment repair.
• Experience troubleshooting industrial machinery or manufacturing equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings.
• Strong mechanical and electrical aptitude and ability to diagnose equipment issues in the field.
• Ability to work independently while managing service assignments and customer expectations.
• Strong communication and customer service skills.
• Valid driver’s license and ability to travel to customer locations.

Nice To Haves

• Experience working with printing equipment, Sheetfed presses, or similar industrial machinery.
• Knowledge of PLC-controlled systems, sensors, drives, and machine control interfaces.
• Experience with precision mechanical adjustments, drive systems, bearings, and rollers.
• Field service or technical support experience in a manufacturing or industrial environment.
• Prior experience performing equipment installation or commissioning.

Responsibilities

• Troubleshoot, diagnose, and repair electrical and mechanical issues on Heidelberg Sheetfed printing equipment.
• Perform preventative maintenance and service work on Sheetfed equipment under charge-service, service contract, or warranty agreements.
• Interpret electrical schematics, wiring diagrams, and mechanical drawings to identify faults and complete repairs.
• Inspect, adjust, and maintain mechanical components to support equipment performance and print quality.
• Install and support new or used equipment with qualified riggers and installation teams, including customer-requested equipment relocations.
• Conduct scheduled SS36 inspections (10-, 20-, 30-, and annual inspections) and complete required documentation and photographs.
• Maintain accurate service documentation to track equipment performance and protect Heidelberg and customer equipment investments.
• Train customers in equipment operation, preventative maintenance, and basic troubleshooting.
• Demonstrate the value of Heidelberg service during customer visits and identify opportunities to support additional service or parts needs, including APS and car stock sales.
• Maintain product knowledge and communicate effectively with customers and internal teams.
• Complete administrative responsibilities on time, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and company vehicle maintenance.

Benefits

• Medical, dental, and vision coverage eligibility from day one.
• Short- and long-term disability coverage offered.
• 401(k) plan with employer match.
• Life insurance coverage offered.
• Vacation, sick, and personal time off offered.
• 12 company holidays.
• 4 floating holidays.
• Company vehicle provided.
• Airfare, lodging, rental car, and per diem covered when travel extends beyond the assigned geographic area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed