Field Service Technician, Sheetfed Electrical
About The Position
The Field Service Technician – Sheetfed (Electrical Focus) installs, troubleshoots, diagnoses, and repairs Heidelberg Sheetfed printing equipment, with a primary focus on electrical and control system issues. The role identifies electrical faults, performs repairs, and helps ensure equipment operates safely and efficiently. It also provides customer training on equipment operation and basic maintenance procedures. Technicians take ownership of service assignments and collaborate with installation teams, riggers, fellow technicians, and the technical helpdesk to resolve issues and complete installations. The position requires strong knowledge of industrial electrical systems and machine controls, as well as the ability to interpret electrical schematics. It involves on-site travel to customer locations and a company vehicle is provided. For travel outside the assigned geographic area, airfare, lodging, rental car, and per diem expenses are covered. Professional, proactive, and consistent customer service is expected.
Requirements
- Technical training or experience in industrial electrical systems, electrical maintenance, or controls troubleshooting.
- Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
- Experience troubleshooting industrial equipment, automated machinery, or control systems.
- Strong mechanical and electrical aptitude and the ability to diagnose equipment issues in the field.
- Ability to work independently while managing service assignments and customer expectations.
- Strong communication and customer service skills.
- Valid driver’s license and ability to travel to customer locations.
Nice To Haves
- Associate degree, vocational apprenticeship, or job-related work experience; 3–5 years minimum.
- Experience working with printing equipment, Sheetfed presses, or similar industrial machinery.
- Knowledge of PLC-controlled systems, sensors, drives, and machine control interfaces.
- Field service or technical support experience in a manufacturing or industrial environment.
- Prior experience performing equipment installation or commissioning.
Responsibilities
- Troubleshoot, diagnose, and repair electrical and control system issues on Heidelberg Sheetfed printing equipment.
- Perform preventative maintenance and service work under charge service and service contract or warranty agreements.
- Interpret electrical schematics, wiring diagrams, and system documentation to identify faults and complete repairs.
- Install and support new or used equipment with qualified riggers and installation teams, including customer-requested equipment relocations.
- Conduct scheduled SS36 equipment inspections, including 10-, 20-, 30-, and annual inspections, and complete required documentation and photographs.
- Maintain accurate service documentation to support equipment performance tracking and protect Heidelberg and customer equipment investments.
- Train customers on equipment operation, electrical components, and basic troubleshooting procedures.
- Demonstrate the value of Heidelberg service during customer visits and identify opportunities for additional service or parts support, including APS and car stock sales.
- Maintain product knowledge and communicate effectively with customers and internal teams.
- Complete administrative responsibilities promptly, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and company vehicle maintenance.
Benefits
- Company vehicle provided.
- Airfare, lodging, rental car, and per diem expenses covered when travel extends beyond the assigned geographic area.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
