Associate Mechatronic Field Engineer

FANUC America•Huntersville, NC

4d•Onsite

About The Position

The Associate Mechatronic Field Engineer provides onsite repair, troubleshooting, and maintenance services for CNCs and related peripheral equipment. The role supports customers throughout South Carolina, North Carolina, and Eastern Virginia, and is ideally based in or near Spartanburg, South Carolina. The position reports to a Manager based in Huntersville, North Carolina, and operates with consistent supervisor or manager support while building technical and customer-service skills through training and field experience. The engineer travels to customer sites, with approximately 80%–90% travel and overnight travel of about two or three nights per month. Air travel may be required for customer visits, training, or meetings. The role includes maintaining tools and equipment, transporting parts and materials weighing up to 75 pounds, and using a personal vehicle for business travel within the assigned service area. FANUC America describes its workplace as guided by Integrity, Dedication, and Excellence, with opportunities for advancement, skill development, and recognition. The position offers market-competitive pay and benefits. The stated annual pay range is $53,000–$85,000, including salary and other compensation such as bonuses and profit sharing. Sponsorship is not provided.

Requirements

High school diploma or GED.
Proven customer-support experience, preferably in a technical customer-facing role or field service environment.
Familiarity with common electrical components, including relays, circuit breakers, sensors, and motors.
Ability to transport parts and materials weighing up to 75 pounds to customer locations.
Strong diagnostic and problem-solving skills for identifying and resolving equipment issues.
Ability to analyze problems, select preliminary solutions, and adapt approaches as needed.
Ability to learn quickly and apply new concepts effectively in changing technical environments.
Strong written and verbal communication skills.
Strong troubleshooting and diagnostic skills in CNC systems and related equipment.
Flexibility to travel 80%–90% to customer sites.
Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area.

Nice To Haves

Associate’s or bachelor’s degree in Electronics or Mechatronics, technical trade school graduate, and/or relevant work experience in a related field.
At least 2 years in a technical customer-focused or field service environment.

Responsibilities

Provide maintenance and troubleshooting services for CNCs, servo and spindle drives, and motor products, handling commonly encountered products and problems without assistance.
Investigate customer complaints and analyze issues to determine their causes.
Operate with consistent support from a supervisor or manager.
Participate actively in on-the-job training and classroom instruction.
Learn to promote the company’s goal of exceeding customer expectations and develop customer-service skills.
Report quality problems to the appropriate manager.
Control assigned inventory.
Learn service operations, procedures, and policies, including submitting required paperwork accurately and on time.
Improve technical knowledge through self-study, on-the-job training, and company training.
Travel to customer locations and, as needed, by airplane for training or meetings.
Maintain tools and equipment and transport parts and materials to customer locations.