Field Service Technician Apprentice

JOE COFFEE•New York, NY

4d•$28 - $32•Onsite

About The Position

Parallel Coffee Services, a division of Joe Coffee Company, provides third-party coffee equipment service, repair, and distribution across New York City, supporting Joe Coffee locations, wholesale partners, and local cafes and roasters. The Field Service Technician Apprentice performs diagnostics, repairs, maintenance, and installations on commercial coffee equipment while combining technical work with professional, hospitality-minded client service. Technicians manage service calls from start to finish, communicate with clients and internal partners, and follow safety, organization, and operational standards. This is described as a part-time, non-exempt position. Scheduling and hours are based on business needs, and the role is eligible for overtime in accordance with applicable laws. Successful technicians may progress to Field Technician Specialist after completing milestones and demonstrating growth, typically within two or more years.

Requirements

Ability to independently diagnose and resolve equipment issues.
Basic understanding of plumbing and electrical systems and ability to use a multimeter.
Proficiency in reading and interpreting technical manuals.
Strong time management and ability to prioritize multiple service calls.
Comfort working independently and as part of a team.
Strong communication skills and professionalism in client-facing situations.
Ability to collaborate with manufacturer technical support.
High accountability, reliability, and attention to detail.
Valid driver’s license and/or ability to reliably navigate New York City public transit.
Ability to lift, push, and pull up to 75 pounds, with or without assistance.
Ability to stand, walk, and remain on one’s feet for extended periods; frequently bend, kneel, crouch, and reach in tight or confined spaces.
Ability to navigate busy cafe environments and workshop settings safely and efficiently and transport tools and equipment between job sites using public transit.
Attention to detail, willingness to follow procedures, clear communication, openness to feedback, and comfort working in fast-paced cafe environments.

Nice To Haves

Three to five or more years of barista or specialty coffee experience is strongly preferred.
Previous experience as a coffee technician.
Familiarity with commercial espresso equipment, including La Marzocco machines, grinders, and brewers.
Exposure to Enlightened Hospitality principles.

Responsibilities

Perform independent in-field service calls on espresso machines, grinders, brewers, and cold brew systems.
Diagnose, troubleshoot, and repair mechanical, electrical, and basic software-related equipment issues.
Complete preventative maintenance, installations, decommissions, and site visits.
Conduct in-shop repairs for complex or long-term service work.
Communicate service updates, timelines, and solutions to clients and internal teams using Slack, phone, and email.
Navigate equipment programming menus and perform basic software updates.
Coordinate with manufacturers’ technical support when needed.
Receive, process, and organize equipment and parts deliveries according to standard operating procedures.
Maintain organized tools, parts inventory, and workspace.
Follow safety standards when working with water, electricity, and heavy equipment.
Manage service calls end-to-end, including dispatches with limited information and incomplete diagnostic details.
Calibrate grinders, replace burrs, and troubleshoot equipment across brands.