Field Sales Representative - Excavation

Roto-Rooter Services Company•East Palo Alto, CA

About The Position

Roto-Rooter is hiring Field Sales Representatives for its Excavation department. Representatives pursue pre-qualified leads from field service technicians and call centers; no cold calling is required. The role offers a weekly salary of $500 during and after training. After training, representatives may earn 5% of total sales after $15,000 in weekly qualified sales and an additional 2% of total sales after $25,000 in weekly qualified sales, plus mileage reimbursement. The position includes a weekly base pay plus commission and flexible work schedules. The representative assesses sewer lines, recommends repair or replacement solutions, provides quotes, and works to close sales for residential and commercial customers. The role involves customer follow-up, collecting payment, extensive driving to customer locations, and entering customers’ homes to provide service. Representatives may interact directly with vulnerable populations, including children and elderly people.

Requirements

Valid driver’s license and an acceptable background check per company standards.
Demonstrated exceptional focus on delivering outstanding customer service.
Ability to work in a fast-paced environment and work days, nights, weekends, and holidays as scheduled.
Ability to use handheld telecommunication devices and understand commercial software packages such as Word and Excel, as well as Roto-Rooter computer systems.
Excellent oral and written communication skills in English.
Organized self-starter with an outgoing personality.

Nice To Haves

Outside sales experience in in-home services is strongly preferred; other outside sales backgrounds will also be evaluated.
Plumbing experience is not required.

Responsibilities

Identify and sell sewer line repair and replacement solutions for residential and commercial properties.
Conduct camera assessments of sewer lines to identify root interruption or breakage that may require repair or replacement.
Follow up proactively with existing customers to address plumbing or water-related issues.
Use the company’s pricing matrix and/or insurance guidelines to provide competitive repair or replacement quotes and close sales.
Serve as a trusted information resource for Roto-Rooter customers.
Collect customer payments and proceed to the next service call.
Drive extensively to customer locations in a timely and professional manner.
Enter customers’ residences and provide trustworthy service while addressing their problems.