Field Representative Scheduling Lead

2020 Companies•Nashville, TN

13d•Remote

About The Position

2020 Companies is seeking a Scheduling Lead for its Shared Services Team. The role supports daily field operations by coordinating schedules, maintaining coverage, and ensuring clear and accurate communication across teams. The Scheduling Lead works with Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and keep operations running smoothly in a fast-paced environment. The position helps maintain workflow continuity, address scheduling challenges proactively, and improve operational efficiency. The role coordinates and adjusts field representative schedules, monitors staffing and coverage, manages last-minute changes, and ensures assignments are scheduled within required timeframes. It also communicates assignments and updates, maintains scheduling data across systems, monitors staffing needs and trends, escalates risks, and provides administrative and reporting support. The position is remote and requires full-time availability while adhering to assigned shift hours.

Requirements

Strong organizational and time-management skills, including the ability to prioritize effectively.
Excellent written and verbal communication skills.
High attention to detail and a proactive problem-solving mindset.
Ability to work independently and manage responsibilities in a remote environment.
Comfort using multiple software platforms and tools simultaneously.
Basic to intermediate computer proficiency.
Previous experience in scheduling, dispatch, workforce coordination, or administrative support.
Experience supporting remote or field-based teams.
Ability to work from home independently and reliably.
Full-time availability and ability to adhere strictly to assigned shift hours.
Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs.
Reliable internet connection and a dedicated workspace.

Nice To Haves

Familiarity with high-volume scheduling environments.
Experience with, or willingness to learn, Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite (Outlook, Excel, and Teams).

Responsibilities

Coordinate daily field representative scheduling with Scheduling Coordinators, Team Leads, and internal teams.
Assign, adjust, and maintain schedules to ensure coverage for required shifts and assignments.
Monitor staffing levels and identify scheduling gaps, coverage risks, and staffing needs.
Address callouts, availability changes, client changes, reassignments, and urgent requests to minimize operational disruption.
Ensure assigned jobs are scheduled within required timeframes, typically within 48 hours of receipt.
Balance workloads according to availability, skill set, location, and client requirements.
Maintain accurate schedules and documentation in designated systems.
Work with the Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning.
Support route and schedule optimization to reduce travel time and mileage.
Communicate daily assignments, changes, and updates promptly and clearly to representatives.
Respond to scheduling-related questions and issues and ensure representatives acknowledge assigned jobs.
Coordinate communication among scheduling, field teams, Market Leads, Shared Services leadership, and cross-functional partners.
Enter and maintain scheduling and staffing data using workforce management and business systems.
Monitor hiring areas and ongoing staffing needs, identify trends, and escalate recurring issues and risks to leadership.
Help develop and maintain standardized scheduling workflows and guidelines.
Provide administrative support for scheduling, workflow changes, and representative coordination.
Assist with scheduling reports, tracking, and updates.
Identify opportunities to streamline scheduling processes and support continuous improvement.