Field Representative Scheduling Lead

2020 Companies•Dallas, TX

12d•Remote

About The Position

2020 Companies is seeking a Scheduling Lead to join its Shared Services Team. The role supports daily field operations by coordinating schedules, maintaining coverage, and ensuring clear and accurate communication across teams. The Scheduling Lead works with Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and keep operations running smoothly in a fast-paced environment. The role helps maintain workflow continuity, address scheduling challenges, and improve operational efficiency. Responsibilities include coordinating daily field representative schedules, maintaining shift and assignment coverage, responding to schedule changes and callouts, and keeping scheduling information accurate across designated systems. The Scheduling Lead communicates assignments and updates to representatives, monitors staffing needs and coverage risks, supports route and schedule optimization, and provides administrative and reporting support. This is a full-time remote role requiring adherence to assigned shift hours, independent work from home, reliable internet, and a dedicated workspace. 2020 Companies describes itself as committed to inclusion and equal employment opportunity. The company says it supports employees through career pathing, personal development opportunities, and professional stretch assignments.

Requirements

Strong organizational and time-management skills, including the ability to prioritize effectively.
Excellent written and verbal communication skills.
High attention to detail and a proactive problem-solving mindset.
Ability to work independently and manage responsibilities in a remote environment.
Comfort using multiple software platforms and tools simultaneously.
Basic to intermediate computer proficiency.
Previous experience in scheduling, dispatch, workforce coordination, or administrative support.
Experience supporting remote or field-based teams.
Ability to work full time and adhere strictly to assigned shift hours.
Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs.
Reliable internet connection and a dedicated workspace.

Nice To Haves

Familiarity with high-volume scheduling environments.
Experience with, or willingness to learn, Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite, including Outlook, Excel, and Teams.

Responsibilities

Coordinate and manage daily schedules for field representatives with Scheduling Coordinators, Team Leads, and internal teams.
Assign, adjust, and maintain schedules to ensure coverage for required shifts and assignments.
Monitor staffing levels and identify scheduling gaps or coverage risks.
Address callouts, availability changes, client changes, reassignments, urgent requests, and other last-minute adjustments.
Ensure assigned jobs are scheduled within required timeframes, typically within 48 hours of receipt.
Balance workloads based on availability, skill set, location, and client requirements.
Maintain accurate, current, and documented schedule information in designated systems.
Work with the Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning.
Support route and schedule optimization to reduce travel time and mileage.
Communicate assignments, schedule changes, and updates clearly and promptly to representatives.
Respond to scheduling-related questions and issues, and ensure representatives acknowledge assigned jobs.
Coordinate with Market Leads, Shared Services leadership, field teams, and cross-functional partners on scheduling priorities.
Use scheduling and workforce management systems and maintain related scheduling and staffing data.
Monitor hiring areas and ongoing staffing needs, and identify trends in scheduling gaps, workload volume, and coverage challenges.
Escalate recurring staffing issues, coverage risks, and scheduling inefficiencies to leadership, including proposed solutions.
Help develop and maintain standardized scheduling workflows and guidelines.
Provide administrative support for scheduling, workflow changes, and representative coordination.
Assist with scheduling reports, tracking, and updates as requested.
Identify opportunities to streamline scheduling processes and support continuous improvement.