Field Representative Scheduling Lead

2020 Companies•Atlanta, GA

12d•Remote

About The Position

2020 Companies is seeking a Scheduling Lead for its Shared Services Team. The role supports daily field operations by coordinating schedules, maintaining coverage, and communicating accurately across teams. The Scheduling Lead works with Scheduling Coordinators, Team Leads, Market Leads, field representatives, and internal partners to keep workflows running smoothly and support operational efficiency in a fast-paced environment. The position is suited to someone who is organized, detail-oriented, solutions-focused, and comfortable managing multiple priorities. The role involves coordinating and updating field representative schedules, monitoring staffing and coverage, responding to callouts and last-minute changes, and ensuring jobs are scheduled within required timeframes, typically within 48 hours of receipt. It also includes communicating assignments and updates, maintaining scheduling data across designated platforms, supporting route and coverage planning, monitoring staffing trends, and providing administrative and reporting support. The position is remote and requires full-time availability during assigned shift hours, a reliable internet connection, and a dedicated workspace.

Requirements

Strong organizational and time-management skills, including the ability to prioritize effectively.
Excellent written and verbal communication skills.
High attention to detail and a proactive problem-solving mindset.
Ability to work independently and manage responsibilities in a remote environment.
Comfort using multiple software platforms and tools simultaneously.
Basic to intermediate computer proficiency.
Previous experience in scheduling, dispatch, workforce coordination, or administrative support.
Ability to work from home independently and reliably.
Full-time availability and adherence to assigned shift hours.
Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs.
Reliable internet connection and a dedicated workspace.

Nice To Haves

Experience supporting remote or field-based teams.
Familiarity with high-volume scheduling environments.
Experience with, or willingness to learn, Dialpad, Salesforce, Airtable, Workday, and Microsoft Office Suite, including Outlook, Excel, and Teams.

Responsibilities

Coordinate and manage daily field representative scheduling with Scheduling Coordinators, Team Leads, and internal teams.
Assign, adjust, and maintain schedules to provide coverage for required shifts and assignments.
Monitor staffing levels and identify scheduling gaps, coverage risks, hiring-area needs, and ongoing staffing needs.
Address callouts, availability changes, last-minute adjustments, client changes, reassignments, and urgent requests to minimize operational disruption.
Ensure assigned jobs are scheduled within required timeframes, typically within 48 hours of receipt.
Balance workloads based on availability, skill set, location, and client requirements.
Maintain accurate, current, and documented schedule information in designated systems.
Work with the Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning.
Support route and schedule optimization to reduce travel time and mileage.
Communicate daily assignments, schedule changes, and updates clearly and promptly to representatives.
Respond to scheduling-related questions and issues and ensure representatives acknowledge assigned jobs.
Coordinate with Market Leads, Shared Services leadership, field teams, and cross-functional partners on scheduling priorities.
Monitor trends in scheduling gaps, workload volume, and coverage challenges; escalate recurring issues and risks to leadership with solutions.
Identify scheduling inefficiencies and help develop and maintain standardized scheduling workflows and guidelines.
Provide administrative support for scheduling, workflow changes, and representative coordination.
Assist with scheduling reports, tracking, and updates as requested.
Identify opportunities to streamline scheduling processes and support continuous improvement.