Field Repair Technician

Q-Lab Corporation•Los Angeles, CA

3d•$25 - $32

About The Position

Q-Lab Corporation is seeking an experienced Field Repair Technician based in the Los Angeles, California area, primarily servicing the West Coast. The role involves troubleshooting, repairing, and testing laboratory instruments and test equipment for customers throughout North America. It requires approximately 50% domestic and international travel, sometimes involving trips away for up to a full week. Applicants must live within reasonable driving distance of a major airport.

Requirements

Recognized electrical or mechanical qualification, apprenticeship, and five years of work experience.
Work experience with technical equipment; laboratory experience is preferred.
Ability to read and interpret documents, instructions, and manuals.
Diplomacy and tact when urgently reporting non-conforming events to management.
Highly proficient computer skills, typing, Windows, Microsoft applications, and relevant CRM systems.
Ability and experience to travel domestically and internationally.
Clean driving record.

Nice To Haves

Experience working with technical equipment in a laboratory setting.

Responsibilities

Troubleshoot malfunctioning laboratory instruments or test equipment and identify root-cause failures in mechanical mechanisms and electronic circuitry.
Perform hands-on repairs and test assemblies for conformance with manufacturer specifications.
Travel domestically and internationally to provide repair support to direct-market customers, approximately 50% of the year.
Provide customers with phone and email recommendations for resolving instrument issues and follow up on ongoing issues.
Arrange or support resolutions such as sending replacement parts, referring issues to the home office for guidance, or conducting an on-site repair.