Field Repair Technician
About The Position
Q-Lab Corporation is seeking an experienced Field Repair Technician based in the Sacramento, California area, primarily servicing the West Coast. The technician services and repairs laboratory instruments and test equipment for customers throughout North America. The position requires approximately 50% domestic and international travel, including trips away for up to a full week, and applicants must live within reasonable driving distance of a major airport. The role involves diagnosing instrument and equipment failures, carrying out hands-on repairs to manufacturer specifications, and advising customers by phone and email on resolving equipment issues. Customer support may involve sending replacement parts, referring issues to the home office for guidance, or performing an on-site repair.
Requirements
- Recognized electrical or mechanical qualification, apprenticeship, and five years of work experience.
- Work experience with technical equipment; laboratory experience is preferred.
- Ability to read and interpret documents, instructions, and manuals.
- Diplomacy and tact when urgently reporting non-conforming events (NCEs) to management.
- Highly proficient computer and typing skills, including experience in a Windows environment, Microsoft applications, and relevant CRM systems.
- Domestic and international travel experience and ability.
- Clean driving record.
- Residence within reasonable driving distance of a major airport.
Nice To Haves
- Work experience with technical equipment in a laboratory setting.
Responsibilities
- Troubleshoot malfunctioning laboratory instruments or test equipment and test mechanical mechanisms and electronic circuitry to identify root-cause failures.
- Perform hands-on repairs and test assemblies for conformance with manufacturer specifications.
- Travel domestically and internationally approximately 50% of the time annually to provide repair support to direct-market customers, including trips of up to a full week.
- Provide customers with phone and email recommendations to resolve instrument issues and follow up on ongoing issues.
- Resolve customer issues by sending replacement parts, referring information to the home office for guidance, or performing an on-site resolution.
Benefits
- Year-end bonus.
- Company-funded retirement plan.
- Health insurance.
- Vision insurance.
- Dental insurance.
- Disability insurance.
- Life insurance.
- Paid time off.
- Paid holidays.
- Fun, friendly working atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
