Field Repair & Sales Technician

Asurion • Kansas City, MO

16d

About The Position

The Field Repair & Sales Technician, also described as a Flex Tech, splits time between a uBreakiFix store and traveling to customer locations—including homes, workplaces, or shops—in a company-provided vehicle. The role combines customer service, sales, and technical work, providing a personalized experience in both store and field settings. Paid training is provided; formal repair experience is not required.

Requirements

• At least 6 months of experience with product service support or electronics troubleshooting.
• Basic knowledge of mobile devices and operating systems.
• A valid driver’s license and an acceptable driving record.
• Flexibility to work a retail schedule, including weekends and holidays.
• Comfort multitasking across sales conversations, repairs, and customer support in changing environments.
• Ability to connect with customers and make them feel heard, valued, and supported.
• A passion for solving problems and helping people get more from their technology.

Nice To Haves

• At least 1 year of customer service or retail sales experience (preferred).

Responsibilities

• Travel safely between stores and customer locations in a company-provided vehicle.
• Deliver personalized customer experiences in stores and at customer locations.
• Understand customer needs and use the Serve, Solve, Sell™ technique to recommend and upsell Asurion products and services.
• Troubleshoot, diagnose, and repair mobile devices and electronics with care and attention to detail.
• Balance customer service, sales, and technical work while adapting to different environments.
• Manage inventory and equipment to prepare for each job.
• Support the needs of a fast-paced retail environment as a collaborative team player.

Benefits

• Starting pay of $18.00 per hour plus uncapped sales and repair incentives; the posting says employees earn an average of $475 per month in incentives.
• Employee discounts.
• High-quality paid training.
• Resources, training, and opportunities to support career development and personal and professional goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed