Field Property Claims Adjuster

Liberty Mutual • Gaithersburg, MD

2d • Onsite

About The Position

The Field Property Claims Adjuster helps homeowners navigate the claims process following property damage. The role involves traveling locally to insured homes in Gaithersburg, Maryland (20878), and surrounding areas, to assess damage in person and provide customer support. Candidates should live within or near the territory. The position may include a sign-on bonus for experienced, actively licensed new hires.

Most workdays are spent in the assigned territory, with occasional desk-based assignments. The role includes a comprehensive five-month training program, primarily virtual and on-the-job, with two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and employees may qualify for a company-provided vehicle after meeting mileage requirements. Catastrophe duty may be required.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Gaithersburg, Maryland (20878), and the surrounding territory.

Responsibilities

• Investigate and evaluate property damage onsite, resolve complex coverage and damage issues, and prepare complete repair estimates for covered damage.
• Inspect roofs, attics, crawl spaces, and basements for damage; roof inspections may require accessing roofs by ladder.
• Independently handle moderate to complex claims from first notice of loss through final closure while managing workload.
• Work in a vehicle in the field daily and occasionally handle assignments from a desk.
• Explain loss coverage and assist policyholders with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Travel locally to meet insured customers and assess property damage in person.
• Attend training and team meetings, including limited overnight travel as needed.
• May be called upon for catastrophe duty.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits supporting employees’ life and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level