Field Property Claims Adjuster

Liberty Mutual • Henrico, VA

3d • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. The role involves traveling locally to insured homes in Henrico, VA (23231) and surrounding areas to assess damage in person and provide customer support. Candidates should live within or near the territory. The position is primarily field-based, with occasional desk assignments, and may include catastrophe duty. A sign-on bonus is available for experienced, actively licensed new hires.

The role includes a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, with two short in-person sessions during Weeks 4 and 7 at the Lewisville, TX office. Limited overnight travel for training and team meetings is typically less than 10%. Mileage reimbursement is offered, and employees may qualify for a company-provided vehicle after meeting mileage requirements.

The typical starting salary range is determined by factors including skills, experience, education, certifications, and location. Some roles may include commission and/or bonus earnings under a compensation plan. Liberty Mutual describes its workplace as inclusive and offers comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience, and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to manage competing priorities and organize the workday.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Henrico, VA (23231) and the surrounding territory.

Nice To Haves

• Active claims license and experience; these are specified for eligibility for the sign-on bonus.

Responsibilities

• Investigate and evaluate property claims onsite, resolve complex coverage and damage issues, and prepare complete estimates of repairs for covered damage.
• Access roofs by ladder and inspect attics, crawl spaces, and basements for damage when needed.
• Independently handle moderate to complex claims, manage workload, and oversee claims from first notice of loss through final closure.
• Work in a vehicle in the field daily while occasionally handling assignments from a desk.
• Explain coverage of loss and assist policyholders with itemizing damages, arranging emergency repairs, and addressing additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair providers, cleaning services, and replacement services.
• Be available for catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires
• Mileage reimbursement
• Potential eligibility for a company-provided vehicle after mileage requirements are met
• Comprehensive benefits
• Workplace flexibility
• Professional development opportunities
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level