Field Property Claims Adjuster: Springfield, MO

Farmers Insurance•Springfield, MO

1d•Remote

About The Position

Farmers is hiring a remote Field Property Claims Adjuster serving the Greater Springfield, Missouri area. This is a field role requiring travel to and from policyholders’ homes. The starting wage is $26.01 per hour or higher, with additional compensation potentially offered based on relevant experience and transferable skills. The role includes paid training through the University of Farmers, flexibility and independence, and opportunities for growth and management development. The adjuster conducts virtual and on-site investigations at residences to assess property damage, determine liability, evaluate losses, and negotiate fair settlements. The role uses claims handling software, a company car, and a laptop to assess damage and prepare estimates in a paperless environment. The adjuster may work independently and represent the company in public interactions while engaging with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other parties. Although this is not a catastrophe-specific role, the employee is expected to commit to one to three catastrophe deployments per year. Employees assigned to the Catastrophe team may be required to travel away from home for a specified period, usually about 23 days. Work is performed in the field and in a home-office environment, with exposure to outdoor conditions and other potentially hazardous environments. The position requires climbing ladders and working on rooftops, as well as entering confined spaces such as attics and crawlspaces.

Requirements

High school diploma or equivalent.
Excellent customer service experience.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn insurance policies and property damage assessment to determine how coverage applies to a loss.
Outgoing personality and willingness to interact with a wide variety of people.
Valid driver's license and ability to be bonded.
Willingness and ability to climb ladders, inspect roofs, and work on rooftops multiple times per day.
Willingness and ability to work in small, confined damaged spaces such as attics and crawlspaces.
Achieve a minimum passing score on all claims training exams.
Ability to perform physical activities including bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
Must reside in the Greater Springfield, Missouri area.
Final candidates are subject to a Motor Vehicle Record background check.

Nice To Haves

Construction experience is highly desirable and preferred.
Insurance experience is highly desirable and preferred.
Retail customer service experience is preferred.

Responsibilities

Conduct virtual and on-site investigations at policyholders’ residences to assess property damage, determine liability, and evaluate the extent of loss.
Negotiate fair settlements with policyholders using strong customer service skills.
Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Promote safety and comply with company safety and ergonomic standards.
Commit to one to three catastrophe deployments per year.
Perform additional duties as assigned.