Field Property Claims Adjuster: Springfield, MO

Farmers Insurance•Springfield, MO

2d•$26•Remote

About The Position

Farmers is hiring a Field Property Claims Adjuster serving the Greater Springfield, Missouri area. This is a remote field role requiring travel to policyholders’ homes; candidates must reside in the Greater Springfield area. The starting wage is $26.01 per hour or higher, with additional compensation potentially offered based on relevant experience and transferable skills. The adjuster investigates property claims virtually and on site, assesses damage and liability, evaluates losses, and negotiates fair settlements. The role uses claims-handling software, a company car, and a laptop in a paperless work environment. Adjusters work independently and interact with policyholders and a wide range of other stakeholders. Although this is not a catastrophe-specific position, the hire must commit to one to three catastrophe deployments per year. Employees assigned to the Catastrophe team may travel away from home for a specified period, usually 23 days. Required duties take place in the field and in a home office environment. Field conditions may include uncontrolled outdoor environments, excessive noise, chemicals, biological conditions, moving mechanical parts, dangerous areas, and substances or conditions that could affect the respiratory system or skin. The position involves physical work, including climbing ladders and roofs, entering attics and crawlspaces, and carrying up to 50 pounds. Farmers provides paid training through the University of Farmers and describes opportunities for growth and management development.

Requirements

High school diploma or equivalent.
Excellent customer service experience; retail experience is preferred.
Excellent oral and written communication skills.
Computer literacy, including MS Word, Excel, and Outlook.
Proficiency with smartphones and applications.
Eagerness to learn about insurance policies and property damage and identify how coverage applies to a loss.
Outgoing personality and comfort interacting with a wide variety of people.
Valid driver’s license and bondable status.
Willingness and ability to complete the physical and field duties described, including rooftop work, confined-space work, and carrying up to 50 pounds.
Must reside in the Greater Springfield, Missouri area.
Willingness to commit to one to three catastrophe deployments per year.

Nice To Haves

Construction experience is highly desirable and preferred.
Insurance experience is highly desirable and preferred.
Customer service experience in a retail environment is preferred.

Responsibilities

Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
Evaluate and report potential subrogation opportunities.
Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
Perform duties independently, with work that directly impacts management outcomes.
Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
Use customer service skills to negotiate claim settlements with policyholders.
Promote safety and comply with safety and ergonomic standards in relevant company manuals.
Perform additional duties as assigned.
Commit to one to three catastrophe deployments per year.
Climb ladders and inspect roofs, and work on rooftops multiple times per day.
Work in small, confined damaged spaces such as attics and crawlspaces.
Achieve a minimum passing score on all claims training exams.

Benefits

Paid training through the University of Farmers.
Competitive salary commensurate with experience, qualifications, and location.
Bonus opportunity based on company and individual performance.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings and Flexible Spending Accounts.
Life insurance.
Paid time off.
Paid parental leave.
Tuition assistance.
Education, mentorship programs, and potential growth and management opportunities.