Field Property Claims Adjuster

Liberty Mutual • Coeur D Alene, ID

2d • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover after damage to their homes. This territory-based role involves traveling locally to insured homes in and around Coeur D Alene, Idaho, to assess damage in person and provide customer support. Most workdays are spent in the field, with occasional desk assignments. The role may involve accessing roofs by ladder and inspecting attics, crawl spaces, and basements.

The adjuster handles moderate to complex claims independently, from first notice of loss through final closure, and prepares repair estimates for covered damage. The position includes a comprehensive five-month training program, primarily virtual and on-the-job, with two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available after mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires. The role may also require catastrophe duty.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to manage workload independently and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• Bachelor’s degree or equivalent experience.
• At least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Strong time management and organizational skills, including the ability to handle competing priorities and organize the workday.
• Demonstrated understanding of building construction principles.
• Candidates should live within or near Coeur D Alene, Idaho, or the surrounding area.

Responsibilities

• Investigate and evaluate property damage onsite, resolving complex coverage and damage issues.
• Prepare complete repair estimates for covered damage.
• Handle moderate to complex claims independently from first notice of loss through final closure.
• Manage workload and competing priorities while using sound judgment.
• Explain coverage of loss to policyholders and assist with damage itemization, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Travel daily within the assigned local territory to meet customers and assess property damage.
• Perform inspections that may include accessing roofs by ladder and inspecting attics, crawl spaces, and basements.
• Attend the five-month training program, including two short in-person sessions and limited overnight travel.
• Respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level