Field Property Claims Adjuster

Liberty Mutual•Nashville, TN

2d•Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate claims and recover following damage to their homes. The role involves traveling locally to insured homes in Nashville, Tennessee (37216) and surrounding areas to assess damage in person and provide customer support. Candidates should live within or near the territory. The position is primarily field-based, with occasional desk assignments, and may include catastrophe duty. Experienced, actively licensed new hires may be eligible for a sign-on bonus. The role includes a comprehensive five-month training program, primarily virtual and on the job, with two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available after mileage requirements are met.

Requirements

Working knowledge of claims handling procedures and operations.
Proven ability to provide exceptional customer service.
Effective negotiation skills.
Ability to independently manage workload and exercise good judgment.
Strong written and oral communication and interpersonal skills.
Computer skills and ability to work with multifaceted systems.
Bachelor’s degree or equivalent experience, and at least one year of directly related experience.
Ability to obtain proper licensing as required.
Ability to handle competing priorities and organize the workday.
Strong time-management and organizational skills.
Demonstrated understanding of building construction principles.
Ability to travel locally to insured homes in the assigned territory; candidates should live within or near Nashville, Tennessee (37216) and surrounding areas.

Nice To Haves

Current claims license and claims experience; experienced and actively licensed new hires may be eligible for a sign-on bonus.

Responsibilities

Investigate and evaluate claims onsite, resolve complex coverage and damage issues, and prepare complete estimates for covered repairs.
Handle moderate to complex claims independently from first notice of loss through final closure while managing workload.
Travel in a vehicle in the field daily and occasionally handle assignments from a desk.
Explain coverage of loss and assist policyholders with itemizing damage, arranging emergency repairs, and making additional living arrangements.
Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
Respond to catastrophe duty when called upon.