Field Property Claims Adjuster: Greater Butler/Warren County, OH Territory

Farmers Insurance • Cincinnati, OH

10d • Remote

About The Position

Farmers is hiring a remote, field-based Field Property Claims Adjuster for the greater Butler/Warren County, Ohio territory. Candidates must reside in the assigned area. The role includes travel to policyholders’ homes for virtual and on-site investigations, and requires willingness to complete 1–3 catastrophe deployments per year. Catastrophe deployments typically involve travel away from home for a specified period, usually 23 days.

The adjuster investigates property claims, evaluates damage and liability, determines the extent of loss, prepares estimates using claims software in a paperless environment, and negotiates fair settlements. The role uses a company car and laptop and involves regular interaction with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other parties. Work is performed independently and directly affects management outcomes. Farmers provides paid training through the University of Farmers and describes opportunities for growth and management development.

Requirements

• High school diploma or equivalent.
• Excellent customer service experience; retail experience is preferred.
• Excellent oral and written communication skills.
• Computer literacy, including Microsoft Word, Excel, and Outlook.
• Proficiency with smartphones and applications.
• Valid driver’s license and ability to be bonded.
• Ability and willingness to climb ladders and work on rooftops multiple times per day.
• Ability and willingness to work in small, confined spaces such as damaged attics and crawlspaces.
• Ability to achieve a minimum passing score on all claims training exams.
• Ability to perform the stated physical actions, including carrying up to 50 pounds, climbing, bending, kneeling, pushing, pulling, reaching, standing, walking, sorting, and key entering.
• Ability to speak, read, and write in English.
• Willingness to travel for 1–3 catastrophe deployments per year.
• Final candidates are subject to a motor vehicle record background check.

Nice To Haves

• Construction experience.
• Insurance experience.
• Excellent customer service experience in a retail environment.

Responsibilities

• Conduct virtual and on-site investigations, including visits to policyholders’ residences, to assess property damage, determine liability, and evaluate the extent of loss.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Negotiate fair claim settlements with policyholders using strong customer service skills.
• Evaluate and report potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Interact with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
• Perform duties independently and complete additional duties as assigned.
• Promote safety and comply with company safety and ergonomic standards.
• Complete 1–3 catastrophe deployments per year when assigned.

Benefits

• Competitive starting salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings and flexible spending accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Paid training through the University of Farmers.
• Education and mentorship programs and opportunities for growth and management development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED