Field Property Claims Adjuster

Liberty Mutual • Bothell, WA

4d • Onsite

About The Position

The Field Property Claims Adjuster helps customers navigate the claims process and recover after damage to their homes. The role involves traveling locally to insured homes in Bothell, Washington (98012), and surrounding areas to assess damage in person, resolve coverage and damage issues, and provide empathetic support. Candidates should live within or near the territory.

The adjuster manages moderate to complex claims independently from first notice of loss through final closure, prepares repair estimates for covered damage, explains coverage, and assists policyholders with damage itemization, emergency repairs, and additional living arrangements. Work is primarily performed in the field, with occasional desk assignments. The position may include catastrophe duty.

New hires participate in a comprehensive five-month training program consisting primarily of virtual and on-the-job learning, plus two short in-person sessions at the Lewisville, Texas office during weeks four and seven. Limited overnight travel for training and team meetings is typically less than 10%. Mileage is reimbursed, and a company-provided vehicle may be available after mileage requirements are met. A sign-on bonus is available for experienced, actively licensed new hires.

Requirements

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to independently manage workload and exercise good judgment.
• Strong written and oral communication and interpersonal skills.
• Computer skills and ability to work with multifaceted systems.
• A bachelor's degree or equivalent experience, and at least one year of directly related experience.
• Ability to obtain proper licensing as required.
• Ability to handle competing priorities and organize the workday.
• Strong time-management and organizational skills.
• Demonstrated understanding of building construction principles.

Responsibilities

• Investigate and evaluate property claims onsite, resolving complex coverage and damage issues.
• Prepare complete estimates of repairs for covered damage.
• Access roofs by ladder and inspect attics, crawl spaces, and basements for damage when needed.
• Independently manage moderate to complex claims from first notice of loss through final closure.
• Manage a daily field workload, with occasional assignments handled from a desk.
• Explain loss coverage and assist policyholders with itemizing damages, emergency repairs, and additional living arrangements.
• Coordinate vendor services, including contractors, emergency repair, cleaning, and replacement services.
• Respond to catastrophe duty when called upon.

Benefits

• Sign-on bonus for experienced and actively licensed new hires.
• Mileage reimbursement.
• Potential eligibility for a company-provided vehicle after mileage requirements are met.
• Comprehensive benefits supporting employees' lives and well-being.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level